IT Integration Support Tech

Were currently seeking an IT Integration Support Tech to join our Headquarters team!The IT Integration Support Technician delivers technical support and infrastructure setup for new store locations and ongoing operations. Working closely with internal teams and vendors this role performs hardware installations provides troubleshooting assistance and maintains documentation related to IT integrations. It requires strong foundational skills in network and device support a customer-first mindset and the ability to adapt in dynamic field You Will Do:Store Integration & Equipment Installation:Support installation and configuration of hardware including workstations kiosks routers and POS systemsAssist in coordination with vendors to ensure smooth acquisition and system launchParticipate in validation of equipment functionality post-installationTechnical Support & Troubleshooting:Resolve common hardware and network issues for both remote and onsite environmentsDocument technical issues and resolutions within the IT service platformEscalate unresolved challenges to senior technicians or support leadsProject Execution & Documentation:Contribute to system testing pre-installation preparation and equipment stagingAssist in updating installation guides and basic infrastructure documentationOffer input on process improvements related to integration workflowsTravel & Field Support:Travel locally and nationally to support installations and IT deploymentsAdapt to changing schedules including occasional evening and weekend assignmentsNote: The job duties above provide a general sense of the role; though additional duties may be assigned as You Will Shine:Education:High school diploma or GED requiredBachelors degree in Information Technology or a related field or equivalent experience preferredExperience:3 years in IT support field service or hardware integration rolesDirect experience with POS systems network equipment and vendor coordinationStrong proficiency with Microsoft Office and remote support toolsLicenses/Certification (if applicable):CompTIA A /CompTIA Data Sys/CompTIA Network or ComparableAbility to Travel:Up to 50%