IT Infrastructure Lead

IT Infrastructure Lead

Washington DC. Hybrid Schedule

JOB DESCRIPTION:

Mosaic Service Partners is seeking an IT Infrastructure Lead to own the enterprise technology foundation that lets the platform scale. This role owns Mosaics infrastructure identity endpoint collaboration platform support cloud governance and the managed-service-provider relationship end to end. The center of gravity is acquisition integration: most brands Mosaic acquires arrive with fragmented inherited environments and this role turns them into a single secure standardized scalable estate.

Reporting to the VP of Technology this person owns the IT side of every deal and sets the standard for how HQ and field technologyoperateacross all brands. They set direction on where Mosaics IT needs togo and dothe hands-on work to get there. The right person is equally comfortable authoring a Day 1 through Day 90 integration plan and getting on a call to transferfirewalladministration billing and DNS control off an outgoing MSP before the cutover window closes.

This is a hands-on individual-contributor role today. You own the outcomes and do the work directly without a team beneath you. As Mosaic scales the role is built to grow into a people leader who sets direction and in time builds and leads a team. The role offers deep exposure to post-acquisition integration enterprise systems and IT strategy in a PE-backed multi-brand platform with meaningful ownership and a clear growth path as Mosaic scales.

KEY RESPONSIBILITIES

• Own IT integration for every acquisition.Build and run a repeatable Day 1 through Day 90 playbook spanning diligence access and admin transition onboarding support routing device standards and escalation. Preserve business continuity at close while migrating eachacquiredbrand onto Mosaic standards.

• Set and enforce the Mosaic identity and endpoint baseline.Define one standard for identity MFA device management and endpoint protection and migrate active users and company-managed devices across all brand partners onto it.

• Standardize and govern the Microsoft 365 estate.Own tenant strategy and consolidation SharePoint and OneDrive architecture Teams provisioning external-sharing and data-loss policy and licensing so Mosaic stores shares andsecuresbusiness data one governed way.

• Assess and remediate inherited environments.Separate immediate security and access risks from longer-term cleanup then drive fixes to completion. Recent deals required transferring admin across 25-plus systems decommissioning end-of-life serversconsolidatingstray domains and closing MFA and email-authentication gaps (SPF DKIM DMARC).

• Manage the MSP and security partners.HoldCloudITand security vendors to clear standards SLAs and escalation paths diagnose whether failures stem from vendor capability or weak internal ownership and decide when to improve supplement or replace.

• Run onboarding offboarding and end-user support.Own accounts access permissions and devices across brandsoperateresponsive support without becoming a field bottleneck and drive root-cause fixes over repeat tickets.

• Govern theinfrastructureestate.Maintain one reliable source of truth for users devices licenses SaaS domains DNS and cloud accounts; govern production cloud for ownership access logging monitoring and cost; and set practical guardrails for approved AI and SaaS tools to curb sprawl without slowing the business.

• Support HQ and the field directly.Provide hands-on HQ support including office A/V and conference-room reliability and travel to brand partners that lack local IT coverage to resolve issues and reinforce standards.

• Perform other duties as assigned or needed.

WHAT SUCCESS LOOKS LIKE

• Every acquisition is integrated into Mosaics IT quickly and securely with minimal disruption to field operations revenue or EBITDA.

• All brand partnersoperateon a single Mosaic standard for identity MFA endpoint protection and the M365 collaboration and file environment with critical security and access gaps closed.

• The MSP is held to clear standards and measurable outcomes and Mosaic drives its own decisions rather than defaulting tovendorquality.

• Employees across brands in the field and at HQ work without technology friction.

• Each integration becomes more repeatable and predictable as playbooks and execution discipline mature.

REQUIRED QUALIFICATIONS

• 5 years in IT infrastructure end-user services or IT operations including hands-on individual-contributor ownership rather than pure people management.

• Demonstrated experience standardizing a fragmented multi-site IT environment across locations or business units atdifferent levelsof maturity.

• Deep hands-on command of Microsoft 365 (Entra ID Exchange Online Intune) Active Directory endpoint and device management MFA and identity and core networking.

• Experience standardizing and governing an M365 estate at the tenant level: SharePoint and OneDrive architecture Teams and site provisioning external-sharing and data-loss policy license optimization and tenant-to-tenant migration or consolidation across acquisitions.

• Proven ownership of an MSP relationship ideally including an MSSP witha track recordof holding partners accountable to SLAs and outcomes.

• Working security fluency: access controls endpoint security email authentication (SPF DKIM DMARC) phishing and cyber hygiene and incident escalation without needing to be a dedicated security engineer.

• Strongexecutiondiscipline and comfortoperatingin ambiguous fast-moving environments without heavy structure or templates.

• High integrity ownership and follow-through with the credibility to earn trust from non-technical operators and field leaders.

• Hybrid role based in Washington DC within-office presence to support HQ and vendors plus travel to brand partners as needed.

PREFERRED QUALIFICATIONS

• Experience supporting IT in multi-site field-intensive businesses such as home services healthcare services or multi-site retail.

• Exposure toprivate equity-backed environments post-merger integration or high-growth operating models.

• Track recordrunning system migrations tenant consolidations carve-outs office moves or other majorenvironmenttransitions.

• Working knowledge of domain DNS and website administration.

COMPENSATION

• Base salary range of $135000 to $150000 plus a performance-based annual bonus. Actual compensation depends on skills experience qualifications and location.

• Travel reimbursement for approved business travel.

• Comprehensive benefits package including health dental vision life insurance and disability coverage plus 401K and parental leave.

• Opportunities for career growth and advancement as Mosaic continues to scale.

HOW TO APPLY

Interested candidates should apply bysubmittinga resume to Meaghan Spiller () to learn more about the role and the application process. A cover letter is optional but encouraged.

ABOUT MOSAIC SERVICE PARTNERS

Mosaic Service Partners is a national platform backed by Alpine Investors that partners with exceptional residential window and door replacement providers across the United States. The platform helps regional businesses scale by investing in technology expanding marketing and sales capabilities and attracting and developing top talent. Guided by a people-first philosophy Mosaic supports its partners in delivering exceptional service to homeowners while building enduring market-leading businesses. For more information visit .

DIVERSITY EQUITY & INCLUSION

At Mosaic we believe a focus on diversity equity and inclusion (DE&I) is integral to hiring exceptional people and creating enduring businesses. To inspire growth at our company we strive to create an organization where every individual is celebrated heard valued and empowered to reach their full potential. These beliefs and actions are true to ourPeopleFirstphilosophy which is rooted in how we invest hire and show up day in and day out. We will continuously look for ways to improve and evolve in our ever-changing world and we are committed to ensuring Mosaic is one of the best places to work for all by creating diverse teams strengthening our culture of inclusion and giving everyone an equitable opportunity to succeed.

Mosaic Service Partners is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.