IT Helpdesk Analyst

About Summit:

Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life increasing potential duration of life and resolving serious unmet medical needs. At Summit we believe in building a team of world class professionals who are passionate about this mission and it is our people who drive this mission to reality. Summits core values include integrity passion for excellence purposeful urgency collaboration and our commitment to people. Our employees are truly the heart and soul of our culture and they are invaluable in shaping our journey toward excellence.

Summits team is inspired to touch and help change lives through Summits clinical studies in the field of oncology. Summit has multiple global Phase 3 clinical studies including:

Non-small Cell Lung Cancer (NSCLC)

• HARMONi: Phase 3 clinical study which was intended to evaluate ivonescimab combined with chemotherapy compared to placebo plus chemotherapy in patients with EGFR-mutated locally advanced or metastatic non-squamous NSCLC who were previously treated with a 3rd generation EGFR TKI.

• HARMONi-3: Phase 3 clinical study which is intended to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC.

• HARMONi-7: Phase 3 clinical study which is intended to evaluate ivonescimab monotherapy compared to pembrolizumab monotherapy in patients with first-line metastatic NSCLC.

Colorectal Cancer (CRC)

• HARMONi-GI3: Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy.

Ivonescimab is an investigational therapy not presently approved by any regulatory authority other than Chinas National Medical Products Administration (NMPA). Summit is headquartered in Miami Florida and has additional offices in California New Jersey the UK and Ireland.

Location: Palo Alto CA (onsite)

Overview of Role:

The IT Helpdesk Analyst role is a motivated customer-focused position that sits within the IT Support this role you will serve as the first point of contact for end-users experiencing technical issues providingtimelyand effective solutions to minimize disruption andmaintainproductivity across the organization.

Role and Responsibilities:

• Respond to and resolve inbound support requests via phone email and ticketing system (Tier 1 & Tier 2).

• Diagnose and troubleshoot hardware software network and peripheral issues for end-users.

• Install configure andmaintaindesktops laptops mobile devices and peripherals.

• Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center.

• Document incidents resolutions and workarounds clearly in the ITSM ticketing system.

• Escalate unresolved or complex issues to senior IT staff or specialized teams.

• Assistwith onboarding of new employees including workstation setup and access provisioning.

• Maintain hardware and software inventory records.

• Support video conferencing systems and collaboration tools (Teams Zoom etc.).

• Contribute to the internal IT knowledge base by writing and updating support articles.

• All other duties as assigned

Experience Education and Specialized Knowledge and Skills:

• Associatesdegree or higher in Information Technology Computer Science or related field or equivalent work experience.

• CompTIA A Network or Microsoft certifications (MD-102 MS-900).

• Minimum of 3years of experience in a helpdesk desktop support or IT support role.

• Experience with ITSM tools such as ServiceNow Jira Service Management orFreshservice.

• Exposure to remote support tools (e.g. TeamViewerAnyDesk).

• Proficiencywith Windows 10/11 operating systems; basic macOS familiarity is a plus.

• Working knowledge of Microsoft 365 (Outlook Teams SharePoint OneDrive).

• Familiarity with Active Directory user and group management.

• Understanding ofbasic networking concepts (TCP/IP DNS DHCP VPN).

• Strong communicationand interpersonal skills with a customer-first attitude.

• Ability to manage multiple tickets and priorities simultaneously under pressure.

• Ability todemonstrateprofessionalism good judgment and tact when dealing with sensitive and confidential issues.

• Experience in an enterprise environment with 500 users.

Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus stock benefits and/or other applicable variable compensation.

Summit does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Summits Talent Acquisition team atto obtain prior written authorization before referring any candidates to Summit.

Summit Therapeutics an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. We do not discriminate in recruitment hiring training or promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status.