IT Help Desk Tier 1 Arlington Administration

Role: IT Help Desk Tier 1Reports to: IT Helpdesk Manager Program: 9012- Housing DevelopmentDepartment: AdminLocation: Arlington Administration - 2116 Arlington Ave. Suite 100 Los Angeles CA 90018Setting: 100% OnsiteSchedule: Monday - Friday 8:30am - 5pmStatus:Full-time/Non-Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) : 1Summary:Responsible for providing Tier 1 technical support diagnosing and resolving hardware software and connectivity issues and ensuring timely resolution of end-user service requests. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones copiers printers computer systems hardware and software and other miscellaneous Duties and Responsibilities:Diagnose and resolve technical hardware and software issues (network printer cameras telephones and/or server support) - ask questions to determine the nature of the for setting up workstations with computers and necessary peripheral for installing and configuring appropriate software and functions according to daily operations and systems support to employees in person via phone or hardware and software issues in person remotely and via the functionality of hardware and software up with users to ensure resolution of and escalate situations requiring urgent management of recurring all help desk interactions; Track and route problems and requests and document problems to the correct questions using available information current with system information changes and position will drive to our various locations to serve and :CompTIA A CertificationHigh School Diploma or GED or EquivalentValid CA Drivers license reliable auto insurance and an acceptable driving recordPreferred Qualifications:Bachelors Degree in Computer Science or related fieldFamiliarity with Microsoft applicationsAbility to explain technical problems and solutions to non-technical end-usersWork Environment:Combination of field and office environmentRegularly required to sit stand bend; occasionally lift or carry up to 35 occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold heat dust noise and odorMay need to bend stoop twist and sit throughout the day