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IT Help Desk Technician
Job Location:
Monthly Salary:
Posted:
9 October 2026 (12 hours ago)
Posted:
Application Deadline:
6 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
IT Helpdesk Agent
At Dex Imaging were all about smart technology great people and solutions that actually work. As a national leader in document handling and managed IT services we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products were growing fast and we want you to grow with us.
Were looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving learning new tech and helping people get back to work quickly. Youll be the friendly first point of contact for internal teams and managed IT clients handling everyday tech issues and building a strong foundation for your IT career.
What Youll Be Doing
Be the go-to person for IT help via phone email and ticketing system
Troubleshoot hardware software and network issues using smart questions and diagnostic tools
Support audio and video setups in conference rooms (yes youll save meetings)
Keep tickets moving and resolved within 2448 hours
Help users connect to networks VPNs and wired connections
Install update and maintain software and devices
Follow best practices for security processes and documentation
Jump in on other projects as needed were a team
What Were Looking For
Clear and friendly communication skillsyou can explain tech without the jargon
Adaptable mindset and willingness to learn new tools and systems
Ability to juggle multiple tasks and stay organized
Strong problem-solving and decision-making skills
Comfortable working independently and as part of a team
Basic technical troubleshooting skills and curiosity to learn more
Bonus Points If You Have
A high school diploma or GED (required)
Technical education or 2 years of IT helpdesk experience
CompTIA A certification
Experience with:
Windows macOS Google Workspace and Microsoft 365
Mac and PC hardware printers scanners and mobile devices
Endpoint security or desktop protection tools
Perks & Benefits
Paid time off starts accruing after 90 days
Health benefits & 401(k) eligibility after 60 days
Medical Dental Vision and Life Insurance
Paid holidays
A supportive team environment with room to learn and grow
If youre early in your IT career (or ready for your next step) and want to work somewhere that values curiosity teamwork and growthDex Imaging could be a great fit
At Dex Imaging were all about smart technology great people and solutions that actually work. As a national leader in document handling and managed IT services we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products were growing fast and we want you to grow with us.
Were looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving learning new tech and helping people get back to work quickly. Youll be the friendly first point of contact for internal teams and managed IT clients handling everyday tech issues and building a strong foundation for your IT career.
What Youll Be Doing
Be the go-to person for IT help via phone email and ticketing system
Troubleshoot hardware software and network issues using smart questions and diagnostic tools
Support audio and video setups in conference rooms (yes youll save meetings)
Keep tickets moving and resolved within 2448 hours
Help users connect to networks VPNs and wired connections
Install update and maintain software and devices
Follow best practices for security processes and documentation
Jump in on other projects as needed were a team
What Were Looking For
Clear and friendly communication skillsyou can explain tech without the jargon
Adaptable mindset and willingness to learn new tools and systems
Ability to juggle multiple tasks and stay organized
Strong problem-solving and decision-making skills
Comfortable working independently and as part of a team
Basic technical troubleshooting skills and curiosity to learn more
Bonus Points If You Have
A high school diploma or GED (required)
Technical education or 2 years of IT helpdesk experience
CompTIA A certification
Experience with:
Windows macOS Google Workspace and Microsoft 365
Mac and PC hardware printers scanners and mobile devices
Endpoint security or desktop protection tools
Perks & Benefits
Paid time off starts accruing after 90 days
Health benefits & 401(k) eligibility after 60 days
Medical Dental Vision and Life Insurance
Paid holidays
A supportive team environment with room to learn and grow
If youre early in your IT career (or ready for your next step) and want to work somewhere that values curiosity teamwork and growthDex Imaging could be a great fit
DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of racecolor religion gender age national origin citizenship disability veteran status or any other classification protected by federal state or local law. DEX Imaging promotes affirmative action for minorities women disabled persons and veterans.
Required Experience:
IC
