IT Help Desk Technician II

Posting Description

IT/OPERATIONS SUPPORT SPECIALIST Credit Union provides advanced technical support for MIT Federal Credit Unions (MIT FCU) computing environment ensuring the security availability and performance of all systems and infrastructure. This role serves as a Tier 2escalation point diagnosing and resolving complex hardware software network and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime maintain compliance and continuously improve IT service delivery.

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Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of five years of progressively responsible computer user support experience; working knowledge of common software applications operating systems and IT support processes; and demonstrated experience troubleshooting and maintaining PCs in a Windows environment. PREFERRED: Microsoft certification (e.g. Microsoft 365 Certified Azure Fundamentals); CompTIA A Network or Security; experience in a financial institution or regulated environment; and Associate or Bachelors degree in Information Technology Computer Science or a related field.

Must be able to kneel and physically maneuver under desks to install or repair equipment. Periodic on-call availability and overtime work. Must be able to lift up to 50 lbs.

8/3/2026