IT Generalist

This position will support the management of the Agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

- Plan and carry out agency IT initiatives by developing and maintaining processes policies standards and measurements that will help to eliminate waste. Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary.

- Executes and monitors production jobs. Performs Gatekeeper functions for Configuration and Deployment ticketing queue. Trouble shoots production problems and recommends/implements solutions. Completes weekly monthly and yearly physical inventory processes. Processes documents and coordinates palletizing/staging equipment and administration paperwork for final disposal.

- Provides computer operations support for administrative duties within IT procurement and inventory management. Helps resolve service desk tickets. Coordinates with Fixed Assets and others within the agency to resolve IT asset issues.

Knowledge of:
- General Knowledge of PC setup.
- End-user computer software; systems analysis and design techniques.
- IT training; negotiation and problem resolutions skills.
- ServiceNow familiarity.
- Inventory Management/ Warehousing.

Skill in:
- Strong customer service and analytical skills.
- Excellent interpersonal written and oral communication skills.
- Google Workspace.
- Microsoft Office

Ability to:
- Demonstrated ability to balance and organize multiple tasks.
- Demonstrated ability to work collaboratively in teams and across organizations.
- Demonstrated ability to build strong relationships inside and outside the organization.

Associates degree plus 1-3 years of experience (or equivalent experience).

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.