IT Functional Analyst Laboratory Operations & Digital Solutions

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Salary:

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Job Description

Applied Materials is seeking an experienced Functional Analyst to support business-critical Semiconductor Lab IT Operations systems applications and digital solutions used across global engineering research development and manufacturing labs. This role will partner with business stakeholders lab users engineering teams and IT organizations to support application enhancements operational processes user onboarding equipment connectivity mobility solutions and security initiatives.

The successful candidate will play a key role in ensuring the reliability security and effectiveness of lab IT services that enable engineers researchers and technicians to perform their work efficiently. This position requires strong functional analysis stakeholder management and operational support skills while driving continuous improvement across global semiconductor lab environments.

Key Responsibilities

Lab Applications & Digital Solutions

• Support business-critical applications and digital solutions used across Semiconductor Lab Operations.
• Gather analyze and document business requirements from lab and engineering stakeholders.
• Translate business needs into functional specifications user stories and process documentation.
• Partner with development teams system administrators and vendors to implement system enhancements.
• Coordinate user acceptance testing (UAT) deployments and post-implementation support activities.
• Support incident management problem resolution and service request fulfillment.
• Drive continuous improvement initiatives that improve operational efficiency user experience and system reliability.

Lab IT Operations Support

• Support day-to-day operations of lab IT systems applications and business processes.
• Coordinate onboarding of new labs users applications and operational workflows.
• Support asset tracking operational workflows resource scheduling and other lab operational solutions.
• Work closely with lab personnel engineers and support teams to identify and resolve operational issues.
• Analyze support trends and recommend improvements to enhance service quality and operational performance.
• Assist in developing and maintaining operational procedures knowledge articles and support documentation.

Mobility & Endpoint Solutions

• Provide functional support for tablet mobile device barcode scanning and mobility solutions used within Semiconductor Labs.
• Coordinate onboarding configuration and lifecycle management activities for lab mobile devices and peripherals.
• Support printer scanner barcode reader and other connected device deployments.
• Partner with infrastructure and endpoint teams to ensure devices are compliant secure and operational.
• Support implementation and adoption of new technologies that improve lab productivity and efficiency.

Equipment Connectivity & Integration Support

• Support IT systems and workflows that enable connectivity between lab equipment and enterprise applications.
• Coordinate onboarding of new equipment devices and associated digital workflows.
• Assist with troubleshooting equipment connectivity and data flow issues.
• Work with engineering infrastructure and application teams to facilitate issue resolution.
• Support testing and validation of system integrations and automation-related enhancements.
• Maintain documentation of interfaces integrations and operational support procedures.

Lab Security & Access Management

• Support lab application security processes user provisioning and role-based access controls.
• Coordinate user access requests periodic access reviews and account management activities.
• Partner with cybersecurity infrastructure and application teams to ensure compliance with corporate security policies.
• Assist with audit readiness compliance reviews and security documentation activities.
• Support implementation of security controls across applications mobile devices and connected lab systems.
• Coordinate remediation activities associated with security findings vulnerabilities and compliance requirements.
• Promote security awareness and best practices across the lab community.

Stakeholder Engagement & Business Partnership

• Serve as a liaison between lab users business stakeholders product owners and technical teams.
• Facilitate workshops requirement gathering sessions and process reviews.
• Communicate system changes enhancement roadmaps and operational updates to stakeholders.
• Develop training materials user guides and knowledge management content.
• Support change management activities and end-user adoption initiatives.

Global Operational Support

• Support users across multiple regions sites and time zones.
• Participate in operational reviews incident triage and escalation management processes.
• Monitor application and service performance trends and recommend corrective actions.
• Support critical business operations and planned maintenance activities.
• Collaborate with global support teams to ensure consistent service delivery and operational excellence.

Required Qualifications

• Bachelors degree in Information Systems Computer Science Engineering Business or related discipline.
• 5 years of experience as a Functional Analyst Business Analyst Application Analyst or IT Operations Analyst.
• Experience supporting enterprise applications and operational systems.
• Strong analytical troubleshooting and problem-solving skills.
• Experience gathering documenting and translating business requirements.
• Excellent communication stakeholder management and collaboration skills.
• Experience working with cross-functional and geographically distributed teams.
• Ability to balance operational support responsibilities with project and enhancement initiatives.

Preferred Qualifications

• Experience supporting Semiconductor Labs engineering labs R&D environments or manufacturing operations.
• Experience supporting laboratory applications workflow management systems or operational platforms.
• Knowledge of ServiceNow Jira Agile methodologies and ITIL-based support processes.
• Experience with user access management security controls and compliance processes.
• Familiarity with mobile devices barcode technologies printers scanners and peripheral device support.
• Experience supporting equipment connectivity system integrations and data collection solutions.
• Knowledge of cloud-based application platforms enterprise integrations and digital transformation initiatives.
• Experience supporting global business operations and multi-site environments.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.