IT Field Support Technician

Ford Office Technologies is growing and we are seeking a dependable and motivated Tier 1 Level IT Support Technician to join our team and support our client located about 20 mins from the Gibsonia / Allison Park area. This role will be 100% at the client site.

To be successful in this role the candidate needs to have good technical knowledge strong communication skills and the ability to work independently and with a team. This position will provide technical support of hardware software and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems investigate causes recommend solutions to correct common failures and develop checklists for typical problems.

Responsibilities:

• Set up new user accounts and profiles and handle any password issues.
• Support the training and roll-out of new applications.
• Troubleshoot / repair printers and scanners.
• Ability to set up and work with smart boards.
• Chrome book repair.
• Utilize google suite.
• Answers basic questions about installation operation configuration customization and usage of network connected devices.
• Rectify customer issues promptly.
• Provide excellent communication when working with customer and team members.
• Escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

Ford Office Technologies Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work is the areas largest independent full-line authorized provider of the industrys top four manufacturers for copier printer and multi-function product (MFP) technology Canon Konica Minolta Kyocera and Lanier (Ricoh). Since opening in 1991 Ford Office Technologies has been focused on delivering the areas best products and services available in the industry. Our family owned and operated business headquartered in Connellsville Pennsylvania is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services our main goal is to ensure that our customers businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania Maryland West Virginia and Ohio. Our growth also incorporates expanding our reach with offices in Pittsburgh Hermitage Erie Monroeville and most recently our Niles OH location.

• Valid drivers license is required.
• An associate degree or equivalent from a technical school or related work experience is required.
• 1-2 years working in a professional helpdesk environment preferred or a related degree along with an internship in this field.
• An understanding of TCP/IP DNS SMTP and other network protocols is preferred
• A basic understanding of networks PC computer support troubleshooting hardware and software issues or classroom experience.
• Applicants with COMPTIA A certification is a plus.
• Proficiency with MS Office applications Outlook and client specific programs.
• Aptitude for quick learning of technical and procedural topics self-motivating/self-learning work approach and the ability to work and set goals with little supervision while maintaining a strong work ethic.
• Requires the ability to perform multiple duties be highly organized work overtime when necessary and be an excellent team player.

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical Dental and Vision Care Insurance
• Life Insurance both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident cancer critical illness or injury.
• CDA Scholarship Foundation