IT Field Services Rep II

POSITION OVERVIEW:

Supports end user device lifecycle operations by coordinating repair processes managing inventory and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT vendors and logistics partners to deliver efficient compliant and user-focused services

ESSENTIAL FUNCTIONS:

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices peripherals and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows distribution activities and asset tracking information
• Support compliance reviews audits and lifecycle reporting for end user devices
• Provides technical support to Business partners peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/
• or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations as well as company policies/procedure

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Associates degree in information technology supply chain business administration and / or related field
• Two (2) years of experience in IT asset management device lifecycle operations or logistics
• Familiarity with repair processes warranty management and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance compliance and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory repair processes and distribution activities
• Collaboration and communication skills to work with IT teams vendors and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week to lift equipment weighing approximately 75 pounds
• Job Conditions:
• Must be able to travel

FedEx Freight is an Equal Opportunity Employer including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight please e-mail at

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Pay:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position such as experience tenure market level pay at the location for this job performance schedule and work assignment.

Eligible employees offered health vision and dental insurance personal/sick paid time 401(k) retirement savings plan bonus potential tuition reimbursement adoption assistance paid parental leave paid bereavement vacation (FT only) paid holidays (FT only).