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IT Field Services Rep II

EST FedEx Freight

Job Location:

Jackson, MO - USA

Monthly Salary: Not provided by the employer

Posted: 16 August 2026 (8 hours ago)

Application Deadline: 13 November 2026

Vacancies: 1 Vacancy

Job Summary

While this is a remote position the successful candidate must reside within 50 miles of a FedEx Freight location in Richland MS.

POSITION OVERVIEW:

Supports end user device lifecycle operations by coordinating repair processes managing inventory and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT vendors and logistics partners to deliver efficient compliant and user-focused services

ESSENTIAL FUNCTIONS:

Coordinate device repair activities including vendor warranty claims and internal service processes
Manage inventory of end user devices peripherals and replacement parts
Oversee device distribution to ensure timely fulfillment of user requests
Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
Document repair workflows distribution activities and asset tracking information
Support compliance reviews audits and lifecycle reporting for end user devices
Provides technical support to Business partners peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
Escalate complex or unresolved issues to Support Services Level 2/
or engineering/App Dev teams
Perform other duties as assigned
Comply with all applicable laws/regulations as well as company policies/procedure

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

Associates degree in information technology supply chain business administration and / or related field
Two (2) years of experience in IT asset management device lifecycle operations or logistics
Familiarity with repair processes warranty management and vendor coordination
Knowledge of inventory management systems and asset tracking practices
Understanding of IT governance compliance and lifecycle management standards
Experience with collaboration and ticketing tools such as ServiceNow preferred
Strong organizational and problem-solving skills
Organizational skills to manage inventory repair processes and distribution activities
Collaboration and communication skills to work with IT teams vendors and logistics partners
Attention to detail to ensure accurate tracking and compliance with standards
Problem-solving skills to optimize repair workflows and distribution efficiency
Ability to lift/carry IT equipment varying weights several times a week to lift equipment weighing approximately 75 pounds
Job Conditions:
Must be able to travel

EST FedEx Freight Inc

FedEx Freight is an Equal Opportunity Employer including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight please e-mail at FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

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