IT Field Service Specialist II

Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.

Donaldson Company is looking for an experienced IT Field Service Specialist II to provide desk side support in a manufacturing facility. A successful IT Field Service Specialist will demonstrate strong analytical skills attention to detail consistent follow-through to ensure problems are resolved quickly and completely and a mindset for continual improvement. This position requires top-notch internal customer support service with exceptional communication and customer relationship skills. Some of the technologies supported by this position include computer systems RF scanners and other mobile devices various printing technologies productivity and web-based applications and Oracle R12 applications and processes.

Qualified candidates must be able to work an on-site schedule at our Cresco IA facility daily.

Role Responsibilities:

• Provide intermediate to advanced desk side technical support to employees for all user facing technologies (workstations laptops printers tablets mobile devices RF devices operating systems software business applications etc.)
• Manage the client equipment lifecycle (Purchase build deliver upgrade retire) set the standards and monitor compliance.
• Ensure that service requests and incidents are delivered per SLA and OLA expectations.
• Execute the IT Cyber Security plan through support of client and server patching rights management and event response and remediation.
• Deploy and manage printing and scanning solutions.
• Maintain site assets through accurate asset management and order stock as needed.
• Document and follow processes to provide a consistent end-user experience.
• Work closely with system architects information security and other project teams in designing and deployment of secure solutions.
• Execute Incident Change and Root cause ITIL processes.
• Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
• Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation proactive maintenance documentation and training lifecycle and the support of planning and installation of new conference rooms.
• Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldsons user productivity devices.
• Act as the primary partner with network and server teams as the on-site smart hands.

Minimum Qualifications:

• High School Diploma or GED.
• 3 years of experience providing IT support for technologies and processes.
• Up to 15% travel

Preferred Qualifications:

• Bachelors degree.
• 5 years of experience providing IT support for warehouse and/or manufacturing technologies and processes
• A strong dedication to quality customer service and a working knowledge of service delivery procedures.
• Experience with Microsoft Windows 10 11 and the Office365 suite.
• Working knowledge of Microsoft Active Directory Exchange SCCM and InTune.
• Working knowledge of networking including TCP/IP firewall configuration LAN & WAN technologies and remote access technologies including VPN clients
• Excels when working independently and collaboratively within a warehouse and/or manufacturing environment.
• Strong verbal and written English and region-specific language skills.
• Strong understanding of Access databases.
• CompTIA A & CompTIA Net certification preferred.
• Previous ServiceNow experience a plus.
• Ability to handle many tasks simultaneously.
• Working knowledge of software and/or processes of security databases internet project management spreadsheet and word processing.
• Working knowledge of Oracle R12 application systems processes and support preferred.
• Excellent follow through and attention to detail.
• Strong problem-solving skills and decision-making ability.
• Good task management and organizational skills.
• General knowledge of business telephone system functionalities.
• Ability to lift and carry items weighing up to 50 lbs.

Immigration Sponsorship Not Available:

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g. H-1B J-1 F-1 CPT OPT etc.).
• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the U.S. will not be considered.

Equal Opportunity Employer including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.