IT Field Engineer II

The IT Field Engineer II provides advanced technical support to operational and technical teams ensuring the stability and integrity of the Companys information systems networked computers operating systems and service applications. This role encompasses monitoring and maintaining all in-house computer and server hardware software voice data video wired and wireless network services including Local Area Network (LAN) services and low voltage connectivity. The IT Field Engineer II works collaboratively with Senior Field Engineers to deliver exceptional customer service while developing team leadership capabilities.

ESSENTIAL RESPONSIBILITIES:

• Develop team leadership and provide technical oversight on-the-job training and mentorship to first-level Field Engineers with emphasis on career advancement and professional development
• Deliver advanced technical support to first-level Field Engineers through incident troubleshooting escalated problem resolution root cause analysis and comprehensive documentation
• Perform second-level maintenance and upgrades on network devices computer hardware and software including configuration restoration in collaboration with Senior Field Engineers IT Operations Center engineers and vendor support teams
• Respond to computer network and data security vulnerability alerts at property and regional levels to restore high-priority services and communicate status across assigned regions
• Install monitor maintain and optimize network and server hardware software and communication infrastructure within data centers and communications closets
• Analyze and resolve network and server hardware and software issues efficiently and accurately
• Perform network troubleshooting and analysis with support from Senior Field Engineers and IT Operations Center engineers
• Terminate and test network cabling systems using Company-provided tools and test equipment
• Execute moves adds and changes on traditional digital and IP-based phone and voicemail systems with understanding of PRI ISDN POTS and IP-based communication technologies
• Install configure and troubleshoot digital signage systems including indoor and outdoor displays video walls projectors and monument signage
• Monitor and maintain computer and user accounts to ensure appropriate access to software and network applications in accordance with Company policies
• Provide Smart Device activation programming and enrollment into the Companys Mobile Device Management System including user training
• Record monitor track and document all work performed using the Companys tracking system
• Provide scheduled on-call support for emergency after-hours issues
• Perform inventory of Company assets and maintain accurate stock level documentation
• Participate in disaster recovery testing and functional analysis related to hardware design development and configuration
• Support rollouts of new computer and software upgrades including advanced desktop engineering functions such as computer imaging and deployment
• Assist in determining product compatibility and recommend replacement upgrade or retirement of Company assets
• Adhere to all safety and security precautions and Company policies
• Perform additional duties as assigned

Qualifications :

**REQUIRED QUALIFICATIONS:**

• High School Diploma or equivalent
• Minimum three (3) years of professional experience in IT Support Network Engineering or Systems Engineering roles
• Demonstrated proficiency with current Microsoft Windows Operating Systems in enterprise environments
• Strong foundational knowledge of computer networking hardware installation and connectivity systems
• Excellent organizational analytical and troubleshooting capabilities
• Proficiency with Microsoft Office Suite applications
• Ability to communicate effectively in written and verbal formats with strong interpersonal skills
• Capacity to obtain and maintain a gaming license as required
• Ability to work scheduled on-call support for emergency after-hours issues

**PREFERRED QUALIFICATIONS:**

• Associate of Applied Science degree in Computer Science or related discipline
• Three (3) years of hands-on experience with enterprise desktop and server-related projects
• Prior experience in a resort hotel or casino technology environment
• Typing proficiency of at least 50 words per minute
• Demonstrated expertise in the following areas:
• Installation and configuration of digital signage systems
• PRI ISDN POTS and IP-based communication technologies
• Network cabling termination and testing
• Mobile Device Management System administration
• Computer imaging and deployment
• Professional certifications including any of the following:
• CompTIA A Certification
• CompTIA Network or Cisco Certified Technician (CCT) or CCNA Certification
• Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)
• Demonstrated core competencies in decision-making quality assurance customer service excellence analytical thinking and problem-solving

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time