IT Desktop Support Technician- Salinas, CA

Requisition Number: 106095

Onsite IT Support Technician Salinas CA

Pay: Up to $39.00/hour DOE Full Benefits

Position Type: Full-Time Direct Hire

Location: Onsite in Salinas CA

Schedule: Monday-Friday Standard Business Hours

About Insight

Insight is a Fortune 500 Solutions Integrator helping organizations accelerate digital transformation through cloud data AI cybersecurity and intelligent edge solutions. With more than 14000 teammates worldwide Insight combines technical expertise with a people-first culture to deliver extraordinary outcomes for clients around the globe.

Position Summary

Insight is seeking an Onsite IT Support Technician to provide hands-on technical support in a corporate environment. This role is ideal for someone with 2-4 years of IT support experience who enjoys resolving technical issues supporting end users and working with a wide variety of hardware software and networking technologies.

The successful candidate will have a strong customer service mindset solid troubleshooting skills and experience supporting Windows-based environments. This is an excellent opportunity to continue building a career in IT while gaining exposure to enterprise technologies and infrastructure.

Key Responsibilities

• Provide onsite support for desktops laptops monitors printers mobile devices and other end-user equipment.
• Install configure troubleshoot and repair hardware and software issues.
• Support Windows operating systems Microsoft 365 applications and common business tools.
• Set up deploy image and upgrade desktop and laptop systems.
• Troubleshoot user account issues password resets and Active Directory-related requests.
• Assist with basic network troubleshooting including connectivity wireless DNS and DHCP issues.
• Support conference room technology and peripheral devices.
• Document incidents service requests troubleshooting steps and resolutions within the ticketing system.
• Maintain accurate inventory records for IT assets and equipment.
• Deliver exceptional customer service while supporting employees at all levels of the organization.

Required Qualifications

• 2-4 years of hands-on IT support desktop support field services or help desk experience.
• Experience supporting Windows 10/11 operating systems in a business environment.
• Strong hardware troubleshooting experience with desktops laptops printers and peripherals.
• Working knowledge of Microsoft 365 applications and services.
• Basic understanding of networking concepts including TCP/IP DNS DHCP VPN and wireless connectivity.
• Experience using ticketing systems to track and document support requests.
• Strong communication customer service and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Associates or Bachelors degree in Information Technology Computer Science or a related field.
• CompTIA A Network or other industry-recognized certifications.
• Experience with Active Directory and endpoint management tools.
• Exposure to networking equipment including switches routers and firewalls.
• Experience supporting hardware deployments device refresh projects or office moves.

Why Join Insight

• Competitive pay and comprehensive benefits package
• Career growth and professional development opportunities
• Exposure to enterprise-level technologies and environments
• Supportive collaborative team culture
• Opportunity to work for a Fortune 500 technology leader

Join us today. Your ambITious journey starts here.

Insight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender identity or any other characteristic protected by law. We encourage candidates from all backgrounds and experiences to apply.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position click here.

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation or any other characteristic protected by law.

Posting Notes:SalinasCalifornia (US-CA)United States (US)IT Infrastructure & Support NoneUS - San Francisco CA