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IT Desktop Support

Iconma Portal

Job Location:

Corning, CA - USA

Hourly Salary: USD 19 - 21

Posted: 22 October 2026 (Yesterday)

Application Deadline: 19 January 2027

Vacancies: 1 Vacancy

Job Summary

Our Client a Business Manufacturing and Supply company is looking for an IT Desktop Support for their Fairport NY location.

Responsibilities:

Familiarity with Active Directory
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing malicious code and computer viruses
Remote connection/utilization
Imaging and deploying PCs for end users
Asset lifecycle management skills
Various browser support (IE Chrome Safari etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment configuration and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Documentation (records) management
On-boarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Cross-team interaction and collaboration
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions to physically assist other IT teams
Works across the media team corporate events and IT for meeting support and problem resolution.
Performs testing monitoring analysis diagnosis and resolution of performance technology and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
IT hardware installations
Client IT supported equipment component removal and installation
Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moments notice

Requirements:

Associate degree (preferred) minimum is HS Diploma or GED with relevant experience
At least 1- 3 years Hardware Experience (beyond imaging/deployment)
CompTIA IT Fundamentals
CompTIA A
CompTIA Cloud
CompTIA Mobility
CompTIA Network

Why Should You Apply

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race color religion gender sexual orientation gender identity or express ethnicity national origin age disability status political affiliation genetics marital status protected veteran status or any other characteristic protected by federal state or local laws.

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