IT Delivery Manager ChannelExperiencePortfolio

At Delta Faucet we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry we take pride in our dedication to quality sustainability and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

Do you have a passion for solving complex business and technology problems Delta Faucet Company is committed to delivering an outstanding experience to our customers and consumers before during and post-sale.

The IT Delivery Manager - Channel Experience & Portfolio (CEP)will play a pivotal role in driving the success of Deltas digital experience projects. We need an accomplished digital solutions delivery leader to drive new capabilities through our Omnichannel value streams (B2B2C D2C and B2B). Were looking for a leader who will lead the digital portfolio and collaborate with our technical teams and business partners ensuring the delivery of outstanding solutions and products that meet market demands and partner requirements. This opportunity provides an exciting mix of technical and traditional challenges along with projects that are groundbreaking in the capabilities they will enable. Ideal candidates will blend their knowledge of technology/systems analytical skills and trends in digital customer experience to deliver capabilities that build the most value.

Responsibilities

• Champion collaborations across all relevant business functions (MarketingRevenue ManagementeCommerce & Sales OperationsCustomer ServiceandAnalytics).

• Advise and develop experienced cross-functional teams with high business and technical savvy

• Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors

• Lead the Digital portfolio of projects driving transformation and new capabilities throughout the value stream.

• Support Project leads through resource planning technical sequencing risk and issue resolution

• Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities

• Guide the organization through process change and adoption of technology

• Lead as well as support the value stream including product owners functional and technical resources outsourced vendor teams and augmented talent teams

• Manage external resources including contracting performance and evaluations

• Develop and manage thevalue streambudget as well as reporting on qualitative and quantitative results

• Lead all aspects ofstakeholder/customer/vendor relations to ensure that service expectations are met or exceeded

Qualifications

• Bachelorsin computer science information technology engineering businessadministrationor related field

• 8 years of experience delivering technology solutions inSales MarketingServiceand IT functions

• Proven experience leading and developing cross-functional talent

• Proven experience with various delivery methodologies including waterfall and agile as well as team frameworks including value streams PODS or fusion teams.

• Demonstrated success leading problem-solving activities including design thinking journey-mapping and solutions design

• Experience working with and delivering capabilities inSalesforceSales and Service CloudGenesys ordering includingB2C and B2B Commerceas well as SAP Order toCashwebdevelopment and content management as well asknowledge ofData Cloud &Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.

• Experience deliveringgenerative AI across varying toolsets to increase efficiencies whilemaintainingbrandprivacyand governance standards.

• Excellent communication and collaboration skills to work effectively with cross-functional teams

• Budget management and financial forecasting experience

• Strong project management leadership and organization skills (PMP or Scrum certification desired)

• Able to work on multiple priorities in a fast-paced environment

• Industry certifications are a plus

At Delta Faucet Company we view diversity as a mosaic of thoughts and perspectives that come from peoples varied cultural backgrounds experiences education careerpathsand other influences that make each of us us inclusion means welcoming differing opinions collaborating allowing people to come to work as who they are and recognizing everyones know that in a diverse inclusive company ideas flow freely all voices areheardand all perspectives are valued. Delta Faucet Company continuously strives tobethis kind of organization. Diversity and Inclusion (D&I) supports our inherent values makes us more relevant to customers andconsumersand inspires innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth.

Why Join Us

At Delta Faucet Company our people are our greatest assets. We value different perspectives and fostering an inclusive environment. Youll have the opportunity to shape the future of our brand working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture:Recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more.
• Wellbeing:Comprehensive benefit plans; retirement savings tuition reimbursement and employee incentive programs; resources for mental physical and financial wellbeing.
• Learning & Development:LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact:Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Delta Faucet Company (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish

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