IT Customer Support Journeyman (Onsite)

Job Title: IT Customer Support Journeyman (Onsite)

Location: Washington DC

Duration: 03 Months with possible extension

Job Description:

The client Seeking an IT Customer Support professional to provide technical assistance to the client staff supporting computer systems within a Windows-based environment.

The client is the leading authority on energy and environmental issues affecting the client. Using a combination of regulations outreach education and incentives our agency administers programs and services to fulfill our mission. We work collaboratively with other government agencies residents businesses and institutions to promote environmentally responsible behavior that will lead to a more sustainable urban environment.

Responsibilities:

• Provides technical assistance to computer system users in a Windows-based environment.
• Configures prepares and deploys new desktop and laptop computers for staff including installation of required software and security tools.
• Deploys and configures mobile devices including iPads and iPhones ensuring proper enrollment security compliance and application setup.
• Identifies researches and resolves software-related issues involving Microsoft 365 applications Adobe products email Microsoft Teams and OneDrive.
• Responds to telephone calls emails and personnel requests for desktop and mobile device support.
• Documents tracks and monitors reported issues to ensure timely and complete resolution.
• Provides support for printing devices including installation of printers troubleshooting printing issues and replacement of consumables.
• Provides support for office copier machines including installation of print queue troubleshooting copier issues and replacement of consumables.
• Assists users with Cisco conference room technology Webex and Microsoft Teams meeting setup and connectivity troubleshooting.
• Provides support for various computer peripherals including wireless keyboards mice scanners local printers and wireless headsets.
• Answers questions and resolves computer problems for clients in person via telephone or through remote support tools.
• Follows procedures and maintains inventory and asset management for computers mobile devices printers and related equipment including tracking assignments returns and lifecycle status.
• Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
• Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
• Maintains knowledge of commonly used concepts practices and procedures within desktop support and enterprise IT environments.
• Communicates clearly and effectively with end users and IT team members.
• Assists with coordination and implementation of system upgrades patches and new hardware/software deployments.
• Provides accurate and complete answers to general computing and administrative questions in a timely manner.
• Implements and supports shared software including operating systems configuration management tools and standard enterprise software applications.
• Communicates status updates clearly and provides timely reporting on work activities task progress and issue resolution.
• Bachelors degree or equivalent experience

Skills: