IT Coordinator

Candidate should be a quick learner strong/effective problem solver detail oriented organized and able to track multiple projects and issues have excellent time management and project management skills be customer-oriented and have a cool temperament. Must have exceptional interpersonal verbal and written communication skills in EnglishQualifications:Versed in following systems and applications:Windows User administrationMicrosoft Office AdministrationMicrosoft Active DirectoryGood understanding of computer systems mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesGeneral trouble shooting skills - Able to design a solution to fix problemsUnderstand Networking Concepts: IP Addressing / Network ProtocolsFlexible and adaptable able to change and alter project plans as quickly as projects evolveUnderstanding of TCP/IP NetworkingWorking knowledge of common office equipment printers faxes projectors televisions interpersonal verbal and written communication skills Key Responsibilities:Assist IT personnel with projects on-site work including wiring Work around construction Serve as point of contact and respond to requests for assistance in person over the phone via email and through an internal ticket systemCalmly perform troubleshooting by asking pertinent questions and performing diagnostics remotelyResearch possible solutions and present the most likely solutionPerform the steps to resolve the problem or walk the manager through the stepsRecord problems/events and their resolution in the ticketing systemPromptly follow-up and update users on the status of tickets and requests for informationHelp resolve desktop hardware and software issues; should be experienced in common office applications Support a VOIP/cloud-based phone systemsDisassemble/Reassemble computers monitors and associated equipmentTroubleshoot networking issues on wired and wireless networksHelp support mobile devices and remote usersSupport other office technology such as televisions projectors conference equipment -to-day maintenance of computers printers and other office equipmentMaintain inventory and basic technical documentationImplement preventative maintenance systems and troubleshooting procedures for usersIt is understood that as IT Coordinator your performance will be evaluated on ongoing basis. Likewise the company will assist in any way possible with any educational goals that relate to your duties (with prior management approval).ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Ability to perform the essential job functions consistent safely and successfully with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards. Ability to lift and carry items weighing 10 30 pounds; ability to stand for prolonged periods of job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.