IT Contact Support Intern, Pensacola, Florida Onsite Opportunity

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients individuals and communities. Were helping our clients find new ways to drive growth enhance business performance and sustain leadership in the markets they serve. And were developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team youll help to evolve our business model to stay ahead of market forces industry trends and client needs. Our accounting finance human resources IT legal marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such asiOS MacOS Android and Windows OS
• Update relevant IT ticketing system to record customer interactions technical steps taken comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond resolve or escalate all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time expenses and project related details
• Develop and manage effective professional working relationships with user community co- workers and interdepartmental colleagues
• 100% onsite Monday-Friday 8:00 AM - 5:00 PM

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• One or more years of Customer Service experience required
• Ability to diagnose troubleshoot and resolve issues on Windows Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.