IT Consultant | Network | Contact Center Speech Technologies
Job Location:
Job Location:
Hartford, CT - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
POC: Raju
Job Details:
Job title: Genesys Architect
Work Location with Zip code: Hartford CT 06120
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role NO
Vendor rate range: $59.58 - Can be worked depending on the profile - Please submit profile at fair market rate!
Minimum years of experience required: -5-8 Years
Would you require the candidates to meet you for an in-person interview: Video/Virtual Interview
Education Qualification required: BE
Job title: Genesys Architect
Indicative Skills
Genesys Cloud IVR routing and digital channels.
Contact center architecture cloud telephony and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI enabled CX features such as bots and agent assist.
Detailed Job Description:
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization contact flow design routing strategy and integration patterns in alignment with business and CX KPIs.
Ensures scalability security and platform best practices across voice and digital channels. Provides technical oversight during build testing and deployment phases.
Minimum years of experience: 5-8 years
Education: Bachelors or Master of Engineering Project Code :MassMutual Agentic AI and Genesys Cloud
Job Details:
Job title: Genesys Architect
Work Location with Zip code: Hartford CT 06120
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role NO
Vendor rate range: $59.58 - Can be worked depending on the profile - Please submit profile at fair market rate!
Minimum years of experience required: -5-8 Years
Would you require the candidates to meet you for an in-person interview: Video/Virtual Interview
Education Qualification required: BE
Job title: Genesys Architect
Indicative Skills
Genesys Cloud IVR routing and digital channels.
Contact center architecture cloud telephony and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI enabled CX features such as bots and agent assist.
Detailed Job Description:
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization contact flow design routing strategy and integration patterns in alignment with business and CX KPIs.
Ensures scalability security and platform best practices across voice and digital channels. Provides technical oversight during build testing and deployment phases.
Minimum years of experience: 5-8 years
Education: Bachelors or Master of Engineering Project Code :MassMutual Agentic AI and Genesys Cloud
