IT Client Support Specialist I

Full timeAny Day Any Shift (United States of America)1906 Belleview Ave SE - RoanokeR161710 IT Client Support Specialist I (Open) The IT Client Support Specialist I installs and supports both voice and data peripheral technologies including but not limited to PCs laptops printers mobile phones tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.

The IT Client Support Specialist I

• Interfaces with clients vendors and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
• Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include but are not limited to: PCs Laptops Thin Computing Devices Phones Mobile Phones Tablets/Handheld Wireless Devices and Printers.
• Installs/deinstalls ports for both data and telephony needs.
• Interface with clients vendors and multiple teams on small scale projects involving installation of and changes to desktop assets.
• Demonstrates proficiency in multiple technologies (desktop/laptop hardware printers telephony).
• Manages small projects and meets deadlines with moderate supervision from more experienced peers Supervisor and/or Manager.
• Assists with larger scale projects as needed.
• Serves as (SME) Subject Matter Expert for at least one technology
• Assists in writing Knowledgebase Documents
• Adheres to departmental policies and procedures to assure prompt resolution to identified problems.

Education: Associates Degree in a related field or related work experience may be considered in lieu of degree.

Experience: 2 years of experience in computer electronics PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.

Licensure Certification and/or Registration: CompTIA A Dell Hardware Certification (WPD).

Other Minimum Qualifications: Good organizational skills analytical dependable detail oriented interpersonal skills and written/oral skills. Must have excellent problem-solving skills and be customer service oriented.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

$23.97 - $35.96

Employee pay is based on a variety of factors including qualifications credentials education and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

MARK MISKOVIC

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package and many perks and well-being resources to help you live a happy healthy life at work and when youre away.

When you make your tomorrow with us well enhance your potential to realize the best in are benefits available to you when you join Carilion:

• Comprehensive Medical Dental & Vision Benefits
• Employer Funded Pension Plan vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app Personify Health
• Discounts on childcare
• Continued education and training