IT Business Systems Analyst

Key Responsibilities:

Requirements & Systems Analysis

• Elicit document and analyze business requirements for new systems enhancements and integrations
• Translate business needs into functional and technical specifications system requirements documents and user stories
• Analyze existing business systems and workflows to identify inefficiencies gaps or opportunities for automation
• Develop process flows data flow diagrams system architecture diagrams and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g. ARB review processes)

System Configuration & Support

• Configure test and support business applications (e.g. ERP CRM ticketing or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations data migrations and interface design between platforms
• Troubleshoot system issues perform root-cause analysis and coordinate resolution with IT teams or vendors
• Maintain system documentation configuration standards and knowledge base articles

Testing & Implementation

• Develop test plans test cases and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT) including defect tracking and resolution coordination
• Support change management activities including training materials and end-user communication
• Participate in go-live planning cutover activities and post-implementation support

Stakeholder Collaboration & Governance

• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non-technical stakeholders
• Ensure system-related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition timelines and risk identification for systems-related initiatives

Qualifications

Minimum Requirements:

• Bachelors degree in Information Systems Computer Science Business Administration or related field (or equivalent experience)
• 1-3 years of experience as a business systems analyst systems analyst or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP CRM or similar platforms) configuration support or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation process flows and system diagrams
• Strong analytical problem-solving and troubleshooting skills
• Excellent communication skills with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word Excel PowerPoint)

Preferred Requirements:

• Experience with process modeling or diagramming tools (Visio Figma Lucidchart)

We offer competitive company benefits to eligible positions such as :

• Medical Dental Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

This is to notify the general public that some individuals/entities are using the thyssenkrupp (TK) name trademark domain name and logo without authorization. They are posing as employees representatives or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts websites telephone calls emails or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask solicit or accept any monies in any form from candidates job applicants or potential jobseekers who have applied to or wish to apply to TK whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation please contact .

TK does not:

job offers from free email services like Gmail Rediffmail Yahoo mail etc.;
payment of any kind from prospective jobseekers or candidates for employment;
anyone to collect money or agree to any monetary arrangement in return for a job at TK;
checks to job seekers; or
job offers through third the event TK uses professional recruitment services through a third party offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

strongly recommends that potential jobseekers do not respond to such fake solicitations in any manner;
will not be responsible to anyone acting on an employment offer that is not directly made by TK;
making an employment offer in return for money is not authorized by TK; and
reserves the right to take legal action including criminal action against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized suspicious or fraudulent offers or interview calls please email us at .

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.