IT Business Analyst

Kapco Metal Stamping is the Midwests premier contract manufacturer of metal components trusted by some of the worlds biggest brands to make precision metal parts. Kapcos constant investment in modern state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping fabrication welding and machining capabilities Kapco has built a lasting reputation for our family culture based upon six core values: Innovation Attitude Integrity Impact Accountability and Safety.

Today Kapco employs over 600 employees across our family of companies and we are looking to add to our fast-growing team!

Come Together at Kapco Video

IT Business Analyst Kapco Grafton WI

A professional technical support role responsible for supporting business operations by administering key systems resolving user issues and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors the analyst drives process improvements supports daily operations and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer configure and maintain assigned systems to ensure optimal performance functionality and data integrity.
• End-User Support: Provide functional support in area of expertise ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects including requirements analysis solution design and testing and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors working with them on support cases implementing new features and proper use of products.
• Documentation Management: Maintain clear and organized system documentation including change logs common fixes to incidents etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting support and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs resolve issues and document solutions.
• Demonstrates responsiveness dependability and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Companys Core Values.
• Follows all company policies procedures and practices related to personnel safety quality and housekeeping.
• Meets individual performance goals on an annual basis.

Required Experience:

IC