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IT Branch Support Specialist Boston, MA

Merge IT

Job Location:

Boston, MA - USA

Hourly Salary: USD 22 - 22

Posted: 8 September 2026 (5 hours ago)

Application Deadline: 6 December 2026

Vacancies: 1 Vacancy

Job Summary

Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Boston MA. Please see below for full details-

Job Notes:
-- 6-12 month contract / extensions and perm conversation are possible but not guaranteed.
-- Onsite in Boston MA
-- Travel within 1 hour of Boston is required to support all metro branches.
-- Valid Drivers License reliable transportation and a clean driving record are required.
-- Drug & Background required.

Pay Rate $22 w2 per hour benefits

Job Description:
An IT Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support local project coordination and delivery escalation support for major Incidents and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.

Required Qualifications:

IMAC (Install Move Add Change) support experience REQUIRED
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
IT Support experience with a Financial Services or Brokerage Firm preferred.
Strong organizational skills the ability to effectively manage multiple tasks simultaneously.
Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
Experience with Microsoft Office products and general office computing tools.
Excellent communication interpersonal and customer care skills.

Primary Responsibilities:

Install troubleshoot repair and maintain software applications & infrastructure.
Escalation from helpdesk for application support including in-house 3rd party application sand market data applications.
Provide support for operating system drivers software and firmware.
Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop virtual machine.
Ensure client policies and procedures are followed communicated and adhered to.
Create and maintain support documentation.
Interacting with other support groups (local and global) within the firm across multiple platforms.
Record and manage all incidents and requests in ticket-tracking system.
Proactively inform management of trends significant problems and expected delays.
On-call Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology and participate in training programs.
Be proactively responsive to multiple mediums of communication platforms such as email Microsoft Teams Symphony Jive etc.