IT Associate Technician Ft. Huachuca

To be considered for employment opportunities you must submit an online application. Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race color religion sex national origin age marital status veteran status or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Affirmative Action Employer.

IT Associate Technician - Ft. Huachuca

We appreciate your interest in employment with Engenix Inc. and assure you that we are sincerely interested in your qualifications. Are you ready to be a part of a dynamic team Engenix is growing and values your skills training and ideas. At Engenix we believe our employees are our greatest asset and we foster an environment that is welcoming respectful and inclusive. Thank you for considering a rewarding career at Engenix!

The Associate Technician is responsible for troubleshooting hardware and software supporting customers with IT questions ticketing work completed and supporting high profile military or government personnel as required.

General Responsibilities:

- Support daily operations and user support requests

- Support equipment troubleshooting including but not limited to end user devices peripherals printers etc.

- Perform routine preventive maintenance

- Support student on boarding by validating student network access

- Ensure all requirements are met by the student while in processing to allow for network access

- Provide direct indirect logical and physical support for all Student IT devices to include but not limited to: HD replacement RAM upgrades

system convergence troubleshooting software updates hardware update and connectivity issues

- Troubleshooting student devices when faults are encountered

- Document all faults encountered and remediation of faults

- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system

- Document work completed in a local ticketing system

- Other duties as assigned

Job Requirements:

• Comptia Sec certification
• High School graduate
• SECRET clearance

Preferred Skills:

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 10 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Active directory management experience
• Troubleshooting skills

Engenix Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws. If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website you can request reasonable accommodations by sending an email to . Thanks for your interest in Engenix Inc.

Required Experience:

IC