IT Application Developer SeniorSpecialist

WSLCB Vision

Safe communities for Washington State

Mission

Promote public safety public health and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws.

This position is currently eligible to telework and requires a minimum of one (1) day per week in the office.This requirement is subject to change based on business needs.

Who we are

The mission of theWashington State Liquor and Cannabis Board(WSLCB) is to promote public safety and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws. We search for people who demonstrate a strong work ethic excellence in customer service partnering and teamwork and quality performance.

We want to create a culture that fosters excellence in customer service open and honest communication transparency and accountability data driven decisions and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promoteDiversity Equity Inclusion and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build educate and inspire an inclusive environment that recognizes respects and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education background or beliefs. As a WSLCB team member you will have opportunity to join statewide business resource groups (BRGs) such asRainbow Alliance and Inclusion Network;Veteran Employee Resource Group;Latino Leadership NetworkBlacks United in Leadership and Diversity;Disability Inclusion Network;Washington Immigrant Network;Hawaiians Asians and Pacific Islanders Promoting an Empowerment Network;Supporting our Voices Empowering Rights and Engaging Indigenous Governance;andInteragency Committee of State Employed Women.

The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT Application Development - Senior/Specialist Supervisor position located in Olympia WA. This position reports to the IT Policy & Planning Senior Manager in WSLCBs Information Technology Services Division (ITSD).

This is a senior Salesforce application Azure integration and working supervisor position that specializes in technical application integration data development and administration. This position is responsible for design development enhancement maintenance and support of an enterprise Salesforce solution that integrates with PaaS SaaS and COTS this role you will provide expert level technical services by designing testing implementing and maintaining multi- dimensional information systems used to issue licenses to produce distribute and sell beer wine spirits vapor products cannabis and tobacco in the State of Washington; collect tax and fees; and tools to support the compliance services including education audits investigations and public records. These systems provide manage monitor and assess data required to make informed decisions at enterprise division and business unit level for large and highly complex development efforts consisting of multiple applications consisting of various coding languages and integrations.

In this role you will oversee and supervise a new team of 7 employees that is comprised of data and application developers and administrators within the platform solution team and provide leadership strategic direction and mentorship to design build and maintain secure Salesforce and Azure solutions. You will establish and enforce functional standards related to application development system administration data development and reporting ensure alignment with project processes established by the agencys Project Management Office (PMO).

If you have an interest in growing a new team and working with highly visible systems that have agency-wide (all divisions) statewide and multi-agency impact providing integration of WSCLB custom Software-as-a-Service (SaaS) and WSLCB Commercial Off the Shelf (COTS) solutions and custom configured and coded solutions on Platform-as-a-Service (PaaS) for internal and cross-enterprise systems we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision Long Term Disability Life Insurance etc.)
• Paid Vacation Leave and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employees career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities when possible)
• Employee Assistance Program - confidential program created to promote the health safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding parental well-being and healthy infant development. Depending on your job duties work location and supervisor approval eligible employees who are new mothers fathers or legal guardians can bring their infant (six weeks to six months) when they return to work
• Free parking

Some of the duties you will perform are:

• Provide direct supervision of application development and system administration personnel establish position objectives and expectations.
• Establish short-term objectives and long-term application development and support services roadmap; engage staff and colleagues in collaborate development of short and long-term objectives; obtain manager review and approval of long-term technical roadmap; ensure alignment with divisions approved technology roadmap.
• Effectively mentor train coach counsel and motivate staff to achieve consistently high performance.
• Ensure that supervised staff have the information resources and authority to complete assignments and meet documented expectations.
• Recognize staff accomplishments that meet division goals.
• Consistently analyze staff performance against position requirements applicable policies as well as section standards and practices imposing corrective or disciplinary action when required.
• Consistently communicate division and agency decisions and priorities to staff seeking input and feedback whenever possible.
• Actively seek input from staff colleagues and subject matter experts during the analysis of solutions that affect staff roles and responsibilities.
• Oversees develop detailed comprehensive and well-structured application architected designs to assure quality efficient and secure complex software systems and databases for staff other agencies and the public to consume daily weekly monthly and yearly work.
• Oversees establish short-term objectives and long-term application development and support services roadmap for multiple enterprise level applications; engage staff and colleagues to collaborate in development of short and long-term objectives; obtain manager review and approval of long-term technical roadmap; ensure alignment with divisions approved technology roadmap.
• Effectively mentor train coach counsel and motivate junior developers system administrators and other technical staff to achieve consistently high performance.
• Develop complex user intuitive ADA compliance and secure web user-interfaces which includes secure architecture design coding unit tests function tests system tests and implementation.
• Oversee the planning research and write enterprise application architecture and coding standards.
• Analyze the performance of the development and support activities and documented resolutions. Identify problem areas and devise and deliver solutions to enhance quality of service to prevent future problems

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Seven (7) years of professional information technology experience in applications development including experience in designing developing and maintaining applications using industry standard tools and development languages.

OR

An Associates degree from an accredited college or university in Computer Science Data Science Information Technology Web Devolvement or other closely related field ANDFive (5) years of professional information technology experience in applications development including experience in designing developing and maintaining applications using industry standard tools and development languages.

OR

A Bachelors degree or above from an accredited college or university in Computer Science Data Science Information Technology Web Devolvement or other closely related field ANDThree (3) years of professional information technology experience in applications development including experience in designing developing and maintaining applications using industry standard tools and development languages.

Additionally you should also have the following experience (experience may be gained concurrently):

• Four (4) years of information technology experience in applications development including experience in designing developing and maintaining applications using industry standard tools and development languages.
• Four (4) years of experience in standard Software Development Life Cycle while implementing enterprise principles concepts practices and current industry standards as they relate to application development.
• Four (4) years of experience in integrating and interfacing PaaS SaaS and COTS solutions with different business systems.
• Four (4) years of experience in working in a Microsoft-based environment.
• Two (2) years of experience in leading a Salesforce application team on medium to large scale development efforts.
  

Preferred/Desired Qualifications:

• Experience in Microsoft Azure adoption governance and administration.
• Experience in data governance and principles of data management and the data life cycle.
• Experience in collecting and evaluating information for impact analysis and documenting functional and non-functional requirements for RFIs RFPs solution design and maintenance.
• Experience in Salesforce DX deployment life cycle.
• Experience in Salesforce product suite and its customizations as a Salesforce developer and administrator.
• Experience working in an environment where IT security best practices policies and procedures are required and audited with having responsibility for enforcing and administering the policies and procedures.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible adaptable customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight; develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.

Build and Maintain Relationships: Earn the trust respect and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agencys mission and goals.

Effective Communications General: Convey clear timely persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (plain talk). Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications Writing Skills: Composes clear straightforward and technically correct documents. Proofreads and edits information to improve clarity organization content and correcting errors in grammar punctuation and spelling. Independently compose written responses to emails and letters from customers answering questions providing information and/or explaining decisions made regarding eligibility for services or compliance with rules. Extract and compile data to prepare narrative statistical or other reports for review analysis documentation etc (e.g. financial payroll labor distribution purchasing inventory registration patient or student information)

LEAN: Actively pursue opportunities for problem solving and continuous process improvement participate in team huddles and promote program priorities and results.

Serving Customers: Build and maintain internal and external customer satisfaction with the products and services offered by the Liquor Control Board develop innovative ideas that provide solutions to our customers challenges.

Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment. Carefully organize your personal workspace to minimize the likelihood of accidents. Report all injuries accidents or hazards to your supervisor immediately.

Adaptability: Demonstrates flexibility in the face of change. Projects a positive demeanor regardless of changes in working conditions. Shows the ability to manage multiple conflicting priorities without loss of composure.

Analysis: Use data and information in a clear and rational thought process to assess and understand issues evaluate options form accurate conclusions and make decisions.

Judgment:Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

Consulting: Employ expertise credibility and effective partnering to help clients identify evaluate and resolve complex or sensitive issues problems and service needs.

Administration and Management: Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources.

Computers and Electronics: Knowledge of electronic equipment computer hardware and software including applications programming and databases. Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills.

Software Development: Knowledge of WebAPI REST C# .NET MVC Entity Framework HTML5 AngularJS JavaScript and T-SQL TFS Git SSIS and ability to grow skillset to match industry standards.

Program Management: Effectively direct and integrate all aspects of a project or program ensuring that work progresses toward achieving goals and objectives.

Research Skills: gather information: Can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can validate appropriateness of data/information; can logically defend outcomes/results; can analyze and evaluate the accuracy of data; can integrate multiple items of data; contrasts conflicting data; can identify and organize documents and information in ways that make it useful for subsequent applications.

Stress Tolerance: Effectively handle highly stressful or adverse situations making good decisions working calmly and accurately and helping to calm others.

Tact & Diplomacy: Respond to difficult stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Workload Management: Effectively organize multiple assignments sometimes of a complex nature or involving competing priorities to produce work products that are accurate thorough and on time.

Personnel Management: Assesses current and future staffing needs based on organizational goals and budget realities. Using merit principles ensures staff are appropriately selected developed utilized appraised and rewarded; takes corrective/disciplinary action when necessary.

Administration and Management: Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources.

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.