IT Administrative Support Specialist

Bright Light Medical Imaging is a physician-led multi-location imaging center where professionals dont just workthey belong. We foster a supportive team-driven culture that feels like family where every member is valued respected and empowered to grow. With cutting-edge technology opportunities for advancement and a workplace built on integrity and compassion our team loves coming to work each day. Employees here arent just colleagues; theyre part of something biggera community that truly cares. If youre looking for a career where your skills are valued your contributions matter and you feel at home Bright Light is the place for you.

WHAT WE ARE LOOKING FOR

IT Administrative Support Specialist Full-time

Location: Onsite Arlington Heights

Days/Hours: Monday - Friday 7:30 am - 4:00pm

OVERVIEW OF KEY RESPONSIBILITES

Case Management and Clinical Workflow Support:

• Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
• Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
• Monitor unread cardiac cases to ensure reports (including echocardiograms EMGs and stress tests) are completed and properly associated with the correct records.
• Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records.
• Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.

Account Management and User Support:

• Provision new employees by collecting required information and creating accounts for all necessary systems including Gmail PACS Medics ClearPath RingCentral Klara and Updox.
• Perform employee offboarding by disabling or terminating access to required systems including Gmail PACS Medics ClearPath RingCentral Klara and Updox.
• Create and configure physician portal accounts.
• Troubleshoot physician portal issues including account access problems and image-viewing issues.
• Troubleshoot patient portal issues related to report access.

Data Management and System Maintenance:

• Merge duplicate patient accounts created in error by the Front Desk across PACS Medics and Gravity.
• Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.

General IT Support Operations:

• Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
  
• Provide general IT support by responding to and resolving incoming technical support requests.
• Monitor the IT support inbox and respond to requests in a timely manner.
• Prepare and deploy equipment for new hires including computers monitors scanners CD burners phones network switches and other required hardware.
• Travel to various office locations to provide IT support deliver equipment and supplies including CDs biopsy equipment BLMI apparel and other operational materials.
• Support the IT team with all other tasks and duties as assigned.
  
• Ability to alternate between prolonged periods sitting frequent standing lifting reaching stooping. Must be able to lift up to 15 lbs
  

QUALITIES YOU SHOULD POSSESS

• Solid concise verbal and written communication skills
• Exhibits composure in busy fast paced environment
• Possess exceptional typing skills with speed and accuracy
• Organized with great attention to detail
• Exceptional problem-solving and analytical thinking abilities
• Flexibility to adapt quickly to any disruptions or changes in the day
• Ability to be resourceful and take initiative making independent decisions when issues arise
• Ability to work independently and as part of a team
• Strong time management skills and ability to prioritize tasks effectively
• Multitasking and time management skills with ability to prioritize tasks
  

EDUCATION EXPERIENCE & REQUIREMENTS

• High School Diploma or GED Certificate
• Associates/Bachelors Degree related field of Information Technology preferred
• Relevant prior IT experience favored
• Proficiency in Microsoft Office and Windows
  
• Network printer know how
• End-user training and support
• Network troubleshooting
• Data analysis

BENEFITS & TOTAL REWARDS

Company paid time off and medical insurance:

• Paid time off Vacation plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches
  

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed Glassdoor Zip Recruiter and LinkedIn as a result of these vendors presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at

Required Experience:

Manager