Issue Management Engineer

Were ALTEN Technology USA an engineering company helping clients bring groundbreaking ideas to lifefrom advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3000 experts across North America we partner with leading companies in aerospace medical devices robotics automotive commercial vehicles EVs rail and more.

As part of the global ALTEN Group57000 engineers in 30 countrieswe deliver across the entire product development cycle from consulting to full project outsourcing.

When you join ALTEN Technology USA youll collaborate on some of the worlds toughest engineering challenges supported by mentorship career growth opportunities and comprehensive benefits. We take pride in fostering a culture where employees feel valued supported and inspired to grow.

Job Summary:

• The Issue Management Engineer is responsible for leading the intake documentation coordination and resolution of engineering-related issues across all vehicle families and development phases.
• Acting as a central point of contact this role ensures that issueswhether identified during validation HIL testing PWB or in-market performance (IOP QFS IQS warranty)are properly tracked and resolved.
• The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Key Responsibilities:
Issue Management:

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams validation reports manufacturing feedback customer service warranty data etc.
• Ensure accurate logging of issues in the GIM system including root cause responsible parties and resolution timeline.

Coordination and Communication:

• Serve as liaison between engineering validation quality manufacturing and customer support teams.
• Facilitate regular cross-functional meetings to review open items assign actions and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.

Data Management & Reporting:

• Maintain dashboards and reporting tools to monitor issue trends open item aging and resolution rates.
• Present periodic reports to management on issue status emerging patterns and areas requiring attention.
• Issues documentation on problem definition root cause analysis interim and permanent corrective actions.
• Summarize the issues to be understandable for technical and non-technical stakeholders.
• Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
• Lead the lessons-learned process to document preventive measures for future issues.

Team Leadership & Structure Alignment:

• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g. Warranty Improvement team / Quality teams) to align practices share insights and avoid duplication of efforts.

Qualifications:

• Bachelors degree in mechanical Electrical Systems Engineering or related field (Masters preferred).
• 5 years of experience in automotive engineering quality or validation environments.
• Demonstrated experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes including HIL validation and launch readiness.
• Familiarity with field performance metrics (IOP IQS QFS warranty analysis).
• Knowledge of quality tools (APQP PPAP DFMEA PFMEA).
• Strong communication and organizational skills with the ability to influence across teams.
• Experience working with cross-functional and global teams.
• Lessons learned documentation with cross-functional team.
• Preferrable to have experience in the Client Engineering Releasing Process.

Key Competencies:

• Strong analytical and problem-solving skills.
• Process-oriented with attention to detail and documentation.
• Ability to manage multiple issues and drive them to closure under tight timelines.
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
• High ownership teamwork and accountability.
• APQP/PPAP DFMEA/PFMEA experience.
• Lessons learned documentation experience.
• Experience with automotive electrical and electronic systems.

Value to the Organization:

• Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
• Reduces risk to program launches and in-field reliability.
• Drives systemic improvements and cross-functional accountability.
• Enables data-driven decision-making through structured issue tracking and reporting.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Drug Screening Requirement: As a federal contractor Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.