ISS Product Integrations Leader

ISS Product Integrations Leader

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As an ISS Product Integrations Leader you will be trusted to drive the integration of Alcon products into the Intelligent Service Solutions ecosystem with accountability for connectivity interoperability onboarding launch readiness and technical transfer.

This role is the primary ISS interface to Product R&D Global Franchise teams Quality Regulatory Affairs Product Support Engineers Global Services Change Management and service organizations. The leader defines requirements guides implementation validates supportability and ensures launches are ready for global service execution. This role is located at Alcons Lake Forest CA office.

In this role a typical day will include:

Requirements onboarding and development guidance

• Own ISS connectivity and interoperability requirements governance documentation and approval flow.
• Partner with R&D Quality Regulatory Product Security IT Product Support and Franchise teams to translate service needs into clear requirements acceptance criteria and implementation guidance.
• Lead product onboarding for AVS Devices and related ISS capabilities including roadmap dependencies risks and readiness status.

Launch readiness technical transfer and change management

• Define and provide ISS launch readiness deliverables including approved requirements documentation validation evidence UAT outcomes service procedures training content and technical-transfer materials.
• Maintain evidence-of-acceptance packages and coordinate readiness reviews that support go or no-go launch decisions.
• Lead technical transfer and knowledge synchronization with Global and Regional Services Product Support Engineering education and operational support teams.
• Serve as the ISS point of contact for Global Services Change Management translating field feedback and operational impacts into prioritized requirements or release recommendations.

Service validation investigation support and continuous improvement

• Design and lead service dry runs customer scenarios and operational validation for installation registration data transfer remote access software deployment troubleshooting recovery and escalation workflows.
• Partner with QA validation R&D and Product Support Engineers to document results resolve defects investigate complex issues and verify corrective actions with corresponding preventive measures.
• Maintain integration guides troubleshooting content readiness checklists and lessons learned; update standards and metrics to reduce recurring launch and service gaps.

WHAT YOULL BRING TO ALCON:

Bachelors Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc.9 yrs; M.S.2 yrs; PhD0 yrs)

The ability to fluently read write understand and communicate in English

5 Years of Relevant Experience

Preferred Qualifications:

• Bachelors degree in Software Engineering Computer Science Electrical/Electronic Engineering IT Biomedical Engineering or related field; equivalent experience acceptable.
• Product integration connected products medical device software interoperability systems engineering technical service validation or related discipline.
• Proven ability to lead global cross-functional work across product development quality regulatory service and technology organizations.
• Strong technical depth in connectivity cloud-to-device communication APIs/interfaces networking security data transfer testing and support workflows.
• Excellent communication facilitation stakeholder-management decision documentation and executive-ready presentation skills.
• Experience in regulated medical device or healthcare technology environments including quality-system documentation design controls risk management software lifecycle practices verification/validation and regulatory evidence expectations.
• Familiarity with healthcare interoperability standards such as DICOM HL7 and FHIR plus IoT/edge connectivity gateways device agents authentication remote access software updates and machine-data workflows.
• Knowledge of ISS and AVS ecosystem capabilities such as ASC ACA ADC ISCP Rule Studio AVS DNA AVS HUB and related product integrations.
• Creates clarity owns outcomes aligns teams across organizational boundaries influences without authority escalates risks early and maintains a strong customer and patient focus.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
• Alcon provides robust benefits package including health life retirement flexible time off for exempt associates PTO for hourly associates and much more!

Alcon Careers

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Compensation and Benefits

Alcons Total Rewards programs are designed to align incentives with business objectives support our values and deliver longterm value. Our compensation approach includes a combination of fixed and variable pay with shortterm and longterm incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events including programs that promote health and wellbeing provide financial security and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience skills location and internal equity and may fall outside the posted range.

Pay Range

Pay Frequency

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.