IS Services & Support Support Specialist

The salary range for this position is estimated to be $69000.00 - $77000.00 USD annualized.

The salary range for this position is estimated to be $69000.00 - $77000.00 USD annualized.

Position Description:Assist with providing support services for Information Services (IS) technology and end-user related issues locally or regionally. Assist with coordination and installation of information system technology locally and/or at project site locations.

Essential Duties & Key Responsibilities:

• Assist with providing professional Information Services (IS) technical support services for local and remote users within assigned location and/or region and perform occasional Service Desk rotation:
• Perform Tier 1&2 support services system maintenance installation and resolve basic network technical problems and other systems issues.
• Perform workstation setup including employee location moves and changes.
• Resolve issues and/or assist with resolving issues; confer with technical or systems team members for solutions.
• Provide professional support to address end-users hardware and software requests.
• Support system applications voice and desktop systems and data management including data migrations.

Qualifications:

• Minimum of 1 year of related experience with Bachelors Degree or in pursuit of Bachelors Degree from accredited degree program in Information Services Computer Science Operations Management or related field of study required or current Information Technology (IT) certifications such as A Network or MCP; or equivalent combination of education experience and training
• Basic desktop and systems support and troubleshooting experience
• General knowledge of Windows Server Administration and Active Directory
• Basic experience with installation and deployment of Windows 10 and 11 operating systems
• Proficient computer skills and familiar with Microsoft Office 2016 Office 365 SharePoint OneDrive and Mobile Device Management applications
• Basic knowledge of telephone equipment VOIP LAN/WAN peripheral network devices and cellular phone operating systems
• General experience supporting multi-function printers and scanners
• Basic understanding of malware spyware and anti-virus software
• Familiar with basic continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Able to work independently with direction and supervision and in team environment
• Exceptional organizational skills with attention to detail

  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit use hands to finger handle or feel objects tools or controls; and reach with hands talk and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus. Performance of the required duties may require physical ability to climb permanent and temporary stairs passenger use of construction personnel hoists ability to climb ladders and negotiate work areas under construction. While performing the duties of this job the employee is frequently required to sit climb balance stoop kneel crouch crawl use hands to finger handle or feel objects tools or controls and reach with hands talk and hear. The employee is regularly required to be mobile and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites office locations and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

  Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts high precarious places fumes or airborne particles outside weather conditions and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies procedures and applicable laws.

Turner is an Equal Opportunity Employer - race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or other characteristics protected by applicable law.

Required Experience:

IC