Investor Services Manager

At HedgeServ were redefining whats possible in fund administration. With more than $700 billion in assets under administration we partner with the worlds most forward-thinking investment managers across private equity private credit endowments hedge funds and more to deliver seamless tech-enabled solutions that drive performance.

Our proprietary platform enhanced by machine learning and robotic process automation gives clients real-time insights and unmatched control over their operations. Alongside our technology we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle including fund accounting middle office risk compliance tax and investor services.

Were a future-focused company empowering our people through a robust career development framework clear career trajectories with structured learning paths training and progression plans. We invest in leadership development and in our collaborative culture creating space for talent to grow. Our corporate values Relationships Support Innovation and Expertise create a sense of shared purpose and belonging and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings including remote and hybrid working arrangements and fully paid comprehensive health and well-being benefits. Weve been recognized as an employer of choice earning a top 100 workplaces designation.

Founded in 2008 HedgeServ has grown into a global organization with over 2000 experts across the globe with offices in the United States Grand Cayman Ireland Poland Bulgaria Luxembourg the Philippines and Australia. Weve earned numerous accolades including Top Overall Administrator along with #1 rankings for providing alternative asset services in Accounting Technology Client Service Investor Services Alternative Fund Expertise Reporting and Regulatory Expertise.

An Investor Services Manager will be required to execute the following tasks in the Investor Services Department. Every Investor Services team member will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided.

Responsibilities

• Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.
• The team will be responsible for processing investor transactions in client funds including investor due diligence to satisfy applicable AML/KYC requirements
• Preparation review and distribution of all investor reporting including monthly account statements transaction confirmations and performance reports.
• Reconciling fund bank accounts on a daily basis and processing applicable money movements from such accounts as authorized by the client.
• Managing external client relationships and internally establishing effective working relationships with other departments within the company.
• Ensuring all client communication is accurate and timely and consistent with applicable service level agreements
• Assisting with the initialization and transitioning of new clients including document review and bank account opening.
• Participating in presentations to new clients as requested.
• Responding to ad hoc client and investor queries

Qualifications:

• 7 years experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.
• Accounting Finance Legal or Business Degree
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required.
• Strong systems product and process knowledge

The salary range for this role is $120000- $140000. Specific salary will be determined based on education experience and skill set of the individual selected for this position.