Investigative Aide

Salary Range: $38670 - $62259 FLSA: Non Exempt

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming telephone calls:provides information or assistance regarding department services activities forms procedures or other issues; refers callers to other staff members as appropriate; forwards calls to appropriate personnel; and takes messages.

Performs customer service functions: greets visitors; provides information or assistance regarding department services activities forms procedures or other issues;responds to routine questions and complaints; directs visitors to appropriate department or personnel; researches problems and initiates problem resolution; refers complaints/problems to appropriate personnel.

Processes a variety of documentation associated with department operations within designated timeframes and per established procedures: receives reviews records types and/or distributes documentation; enters data into computer systems; logs tracks or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files maintains and stores hardcopy records.

Maintains file system of various files/records: prepares files organizes documentation and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Researches compiles and/or monitors data and information pertaining to police operations:conducts research of department files legal records database records electronic data sources Internet sites hardcopy materials or other sources as needed; prepares and submits related reports.

Utilizes local and national crime information databases: enters and obtains information regarding tags drivers licenses warrants and criminal histories; ensures accuracy of information entered; compiles information retrieved from databases; copies records; places records in case files.

Monitors and communicates via two-way radio: provides information and assistance to officers; responds to requests for service or assistance; communicates effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.

Maintains inventories of supplies forms and equipment: ensures availability of adequate supplies to complete work activities; prepares and forwards purchase requisitions for needed materials equipment and supplies; receives/distributes incoming supply shipments.

Prepares or completes various forms reports correspondence criminal reports case files activity reports subpoenas purchase requisitions or other documents.

Receives various forms reports correspondence case files incident reports criminal histories subpoenas policies procedures manuals reference materials or other documentation; reviews completes processes forwards or retains as appropriate.

Communicates with supervisor other County departments and employees the public outside agencies and other individuals as needed to coordinate work activities review status of work exchange information or resolve problems.

Operates a personal computer to enter retrieve review or modify data utilizing word processing spreadsheet database presentation Internet e-mail or other software: and operates general office or other equipment as necessary to complete essential functions.

Minimum Qualifications:

High school diploma or GED required; one year of experience in customer service data entry or record processing; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.

Specific License or Certification Required:Must possess and maintain a valid Georgia drivers license; must possess and maintain certification as a Georgia Crime Information Center Basic Operator.