Internship – Digital Product Management, Resort Guest Experience (Spring 2027)

Universal Destinations & Experiences Internship Program:

• Applications Close: June 26^th 2026 at 11:55PM ET. Submit your application as soon as possible dont delay!
• Spring 2027 Program Dates: Approximately January 2027 April 2027

JOB SUMMARY:

Support the Resort Guest Experience (RGE) Digital Product team in the design delivery and optimization of guest-facing technology solutions that enhance both in-park and digital experiences. This role offers hands-on exposure to product management including discovery roadmap planning backlog prioritization and cross-functional execution. The intern will gain an understanding of enterprise system integrations across multiple destinations build data-driven decision-making skills through analysis of guest and operational metrics and learn to effectively communicate product strategy to technical and executive stakeholders.

MAJOR RESPONSIBILITIES:

• Partner with Product Managers and Product Owners to support day-to-day product delivery activities (backlog grooming user story creation acceptance criteria definition).
• Assist in gathering and documenting business requirements from operations technology and guest experience teams.
• Analyze product performance data and contribute insights to improve features such as wait times ticketing or guest flow experiences.
• Support coordination across cross-functional teams (engineering design QA operations) to track progress and resolve blockers.
• Participate in agile ceremonies (standups sprint planning demos retrospectives).
• Contribute to creation of executive-facing materials (status updates product summaries presentations).
• Assist in documenting processes workflows and product capabilities to improve team knowledge and operational consistency.

MINIMUM QUALIFICATIONS:

• In pursuit of an Associate Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.
• Interest in digital product management user experience or technology-driven guest experiences.
• Strong problem-solving mindset with the ability to review data and support decision-making.
• Strong communication and collaboration skills; comfortable working with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.

PREFERRED SKILLS & KNOWLEDGE:

• Preferred majors include: Computer Science Information Systems / Information Technology Business Administration (with focus on Technology Analytics or Product Management) Industrial Engineering or Systems Engineering Data Analytics / Data Science Human-Computer Interaction (HCI) or User Experience (UX) Digital Media Interactive Technology or related fields.
• Preferred coursework or experience completed:
  • Product Management / Product Development
  • Business Analysis
  • Data Analytics / Statistics
  • Information Systems or Software Development
  • User Experience (UX) or Human-Centered Design

Please note the following:

• This internship will be an in-person experience based in our Orlando offices.
• Interns must be currently pursuing a degree at an accredited university and must have a graduation date later than April 2027.
• Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
• All of our internships are paid and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.

Universal Orlando Resort. Here you can.