Internet Manager

Job Description

Job Title:Internet Manager

Department:Vehicle Sales

Reports to:General Manager

FLSA Status:Exempt

Prepared by: HR

SUMMARY

Ensures customer retention and profitability by guiding training and measuring the performance of sales staff in the areas of Automotive Internet and Phone sales.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

• Strives to reach goals and objectives for sales and gross for internet and phone sales on a monthly and annual basis.
• Trains motivates counsels and monitors the performance of Sales Consultants in the area of responding to and selling Internet and Phone Leads ensuring a high closing ratio for these leads.
• Understands keeps abreast of and complies with federal state and local regulations that affect internet sales.
• Consults with Sales Management to ensure proper staffing to respond to Internet and Phone Leads.
• As offered obtains customer lists from the manufacturer or lienholders. Downloads the information into the CRM and ensures those leads are being appropriately contacted.
• Runs daily/weekly/monthly Internet and Phone Lead reports according to predetermined metrics and tracks results.
• Records and listens to actual customer calls. Counsels and trains sales staff through reviewing recorded and live calls and outcomes.
• Determines customers to contact based on marketing incentives and ownership data.
• Assists individual Sales Consultants in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Helps develop improvement plans.
• Maintains an accurate log that reflects all internet sales activities in the dealership.
• Ensures proper follow up of potential Internet and Phone leads by monitoring a prospecting and sales control system.
• Maintains teamwork in a customer-focused sales environment throughout the sales delivery and follow-up process.
• Conducts daily and weekly sales meetings.
• Works with Sales Consultants and Sales Managers on programs that will increase gross and F&I penetration for Internet/Phone Sales.
• Develops bonus programs along with the General Manager and other managers.
• Helps Sales Consultants close deals when necessary.
• Appraises trade-in vehicles as needed.
• Pencils deals when necessary.
• Supervises the communication with Internet customers and Phone prospects according to their preferred method of communication whether by phone by e-mail or in person.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Supervises sales people to ensure that Internet Sales inquiries and Phone Leads are handled in a timely manner.
• Maintains standards for the delivery of vehicles to customers.
• Provides General Manager with accurate floor traffic control data on a daily basis.
• Assists in processing Sales Consultant commission sheets.
• Directs merchandising and advertising efforts for the internet sales in conjunction with the General Manager and the Digital Marketing Director.
• Assists in the development of advertising campaigns and other promotions.
• Attends managers meetings as requested.
• Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing and training employees; planning assigning and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent and at least two years of Automotive Internet Management or Automotive Sales Management.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

CERTIFICATES LICENSES REGISTRATIONS

Manufacturer Training

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.