Internet Manager

Greeley Chrysler Dodge Jeep Ram is looking for a motivated organized and customer-focused Internet Manager to join our sales team. The Internet Manager is responsible for managing and responding to online sales leads engaging customers throughout the buying process setting quality appointments and helping our sales team turn internet opportunities into showroom visits and vehicle sales.

The ideal candidate is an excellent communicator who understands that speed consistency professionalism and follow-up are critical to success in todays automotive marketplace.

This position is a great opportunity for an experienced automotive sales professional who enjoys working with customers technology CRM systems and a high volume of leads.

• Respond quickly and professionally to all incoming internet website third-party phone and digital sales leads.
• Maintain consistent and professional communication with customers through phone calls text messages email and other approved communication channels.
• Make outbound calls and follow up with internet leads according to dealership processes and performance standards.
• Engage customers to identify their vehicle needs preferences trade-in information and purchasing timeline.
• Set quality appointments for customers to visit the dealership.
• Confirm appointments and maintain consistent follow-up with customers who do not immediately schedule.
• Work closely with Sales Managers and Sales Consultants to ensure a smooth transition from internet lead to showroom visit.
• Properly document all customer interactions appointments follow-up activities and customer information in the dealership CRM.
• Maintain accurate and up-to-date lead statuses and customer records.
• Monitor and work unsold leads missed appointments no-shows lost customers and previous opportunities.
• Follow up with customers throughout the sales process and assist in moving prospects toward a purchase decision.
• Utilize CRM tools and dealership technology to maximize lead engagement appointment show rates and sales opportunities.
• Provide customers with accurate information regarding vehicles availability pricing incentives financing options and dealership processes.
• Maintain strong knowledge of the Chrysler Dodge Jeep and Ram product lineup.
• Stay current on manufacturer incentives rebates programs and dealership promotions.
• Work toward and consistently achieve dealership standards for lead response time contact rate appointment rate show rate and sales conversion.
• Track personal performance and identify opportunities for improvement.
• Maintain a professional positive and customer-first attitude in every interaction.
• Assist with other sales department responsibilities as directed by management.

• Previous automotive sales or internet sales experience preferred.
• Previous experience working with a dealership CRM (ELead) is strongly preferred.
• Excellent verbal written and electronic communication skills.
• Strong phone skills and the ability to comfortably make a high volume of outbound calls.
• Ability to communicate effectively through text email and phone.
• Strong computer and technology skills.
• Ability to quickly learn and navigate CRM and dealership software.
• Highly organized with excellent follow-up and time-management skills.
• Ability to work independently while also functioning effectively as part of a sales team.
• Strong attention to detail and accurate data-entry skills.
• Ability to work in a fast-paced high-volume environment.
• Professional appearance and positive attitude.
• Strong customer-service skills and a commitment to creating an exceptional customer experience.
• Must be self-motivated competitive dependable and goal-oriented.
• Valid drivers license and acceptable driving record.

The successful candidate understands that the lead is not the salethe appointment is the opportunity. You should be comfortable picking up the phone following up consistently overcoming objections and building relationships with customers who may be shopping several dealerships at the same time.

We are looking for someone who is:

• Responsive You understand the importance of responding to leads quickly.
• Persistent You dont give up after one call or one unanswered message.
• Organized You keep your CRM clean and your follow-up on schedule.
• Competitive You want to win the appointment and the customers business.
• Customer-focused You understand that professionalism and trust create sales.
• Accountable You take ownership of your results and your follow-up.
• Team-oriented You work closely with managers and sales consultants to deliver a great customer experience.

The Internet Manager will be expected to consistently meet or exceed dealership standards for:

• Lead response time
• Lead contact rate
• Appointment-setting rate
• Appointment confirmation rate
• Appointment show rate
• Sold appointment rate
• Overall lead-to-sale conversion
• CRM follow-up compliance
• Customer satisfaction

At Greeley Chrysler Dodge Jeep Ram we are committed to building a professional customer-focused team that takes pride in doing business the right way. We provide an opportunity to work in a fast-paced dealership environment with a strong lineup of Chrysler Dodge Jeep and Ram products.

If you are an experienced automotive professional who knows how to build relationships set appointments follow up and close opportunities we want to hear from you.

If youre ready to take the next step in your automotive career and become an important part of the Greeley Chrysler Dodge Jeep Ram sales team apply today.