Internet BusinessSales Development Center Associate (BDC)

Ancira Auto Group is a family-owned automotive organization built on integrity customer service and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership professional growth opportunities and a collaborative team environment.

Ancira-Winton Chevrolet is seeking an energetic customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.

As a BDC Sales Coordinator you are often the first interaction a customer has with our dealership. Your professionalism responsiveness and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.

This position plays a critical role in managing internet leads inbound calls online inquiries appointment scheduling and customer follow-up. Success in this role requires excellent communication skills strong attention to detail a positive attitude and the ability to thrive in a fast-paced environment.

• Rotating weekday shifts:
  • 8:30 AM - 6:00 PM
  • 10:00 AM - 7:00 PM
  • 12:00 PM - 9:00 PM
• Saturdays: 9:00 AM - 7:00 PM
• Sundays Off
• One scheduled weekday off (Tuesday Wednesday or Thursday)
• Monday team meetings at 8:30 AM are required

• Health Dental & Vision Insurance
• Disability Insurance
• Life Insurance
• Mental Health Care Benefits
• Paid Time Off
• Paid Holidays
• 401(k) with Employer Match
• Employee Assistance Program
• Employee Vehicle Purchase and Service Discounts

• Serve as the first point of contact for prospective customers
• Respond promptly and professionally to internet leads inbound phone calls text messages and online inquiries
• Schedule confirm and follow up on customer appointments
• Assist customers in identifying vehicles that meet their needs and interests
• Develop and maintain a working knowledge of Chevrolet vehicles used vehicle inventory features capabilities towing capacities and available programs
• Accurately document customer interactions appointments and outcomes in CRM and dealership systems
• Assign leads and appointments according to dealership processes
• Follow established phone email text and follow-up workflows
• Maintain awareness of current incentives special programs inventory availability and dealership updates
• Direct non-sales inquiries to the appropriate department
• Provide a positive professional customer experience in every interaction
• Resolve customer concerns with professionalism integrity and urgency
• Utilize CRM lead management communication and dealership technology systems accurately and efficiently
• Collaborate with Sales Associates Sales Managers Service personnel and fellow BDC team members to support dealership goals
• Answer and route incoming calls using approved dealership standards

• Strong verbal written and interpersonal communication skills
• Professional phone presence and customer-service mindset
• Excellent listening typing and data-entry skills
• Strong grammar spelling and written communication abilities
• Previous customer service sales call center hospitality or retail experience preferred
• Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism
• Proficiency with computers web browsers email and Microsoft Office applications
• Ability to learn and effectively utilize CRM and dealership software platforms
• Dependable attendance and punctuality
• Positive attitude coachability and a desire to succeed
• Ability to remain professional and productive in a fast-paced high-volume environment
• Personal cell phone usage must be limited to work-related communication during scheduled work hours

We are a high-volume dealership committed to exceptional customer service strong relationships and doing business the right way. If you enjoy helping people communicating with customers and being part of a team-focused environment we encourage you to apply.

Ancira Auto Group is an Equal Opportunity Employer (EOE).