INTERNET & BDC MANAGER

Bill Luke Santan is looking for a motivated experienced Internet & BDC Manager to lead our digital customer experience and help turn internet and phone opportunities into showroom appointments and vehicle sales.

If you understand BDC operations lead management appointment setting CRM follow-up and automotive sales this is an opportunity to take your career to the next level with a well-established family-owned automotive group.

For nearly a century Bill Luke Automotive Group has been a family-owned name in the automotive industry built on professional service respect relationships and a commitment to excellence.

We believe in taking care of the people who take care of our customers.

• $60000$100000 earning potential
  

• Performance-based compensation
  

• Medical Insurance
  

• Dental Insurance
  

• Vision Insurance
  

• Life Insurance
  

• Disability Insurance
  

• Free On-Site Employee Health Care Clinic
  

• 401(k) & Roth options
  

• Company 401(k) match
  

• Paid Vacation
  

• Paid Sick Leave
  

• Employee Discounts
  

• Electric Vehicle Charging Stations
  

• Career Advancement Opportunities
  

• Promote-from-within culture
  

As the Internet & BDC Manager youll oversee the digital customer journey from the initial inquiry through the showroom appointment.

Youll work closely with Sales Management and the sales team to maximize lead opportunities improve appointment performance and ensure customers receive a professional experience from their first interaction.

• Manage internet phone and digital leads
  

• Respond to customer inquiries quickly and professionally
  

• Lead and develop BDC processes and follow-up strategies
  

• Set and monitor showroom appointments
  

• Improve appointment show rates and lead conversion
  

• Monitor BDC performance and individual team results
  

• Ensure leads are properly followed up with and documented
  

• Utilize the dealership CRM daily
  

• Track lead activity appointments follow-up and results
  

• Help develop and improve BDC processes
  

• Work closely with Sales Management and the showroom team
  

• Communicate vehicle information and product availability to customers
  

• Build strong customer relationships throughout the buying process
  

• Identify opportunities to improve lead conversion and overall sales performance
  

• Participate in process development and performance meetings
  

• Help maintain a high level of professionalism responsiveness and customer service
  

Were looking for someone who is energetic organized competitive customer-focused and comfortable leading a team.

• Previous BDC or Internet Sales experience
  

• Automotive sales experience strongly preferred
  

• Previous BDC management or leadership experience preferred
  

• Strong understanding of internet lead management
  

• Experience setting and tracking appointments
  

• CRM experience
  

• Strong computer skills
  

• Excellent written and verbal communication
  

• Professional and confident phone presence
  

• Strong organizational and follow-up skills
  

• Ability to work in a fast-paced environment
  

• Strong leadership and team-building skills
  

• Bilingual Spanish/English is a major plus
  

The ideal candidate is someone who:

• Knows how to turn leads into appointments
  

• Understands the importance of fast follow-up
  

• Can coach and motivate a BDC team
  

• Is comfortable working with performance metrics
  

• Understands automotive sales
  

• Is highly organized and detail-oriented
  

• Takes ownership of results
  

• Works well with Sales Management
  

• Has a strong customer-first mindset
  

• Wants to build a long-term career with a growing automotive organization
  

• Must be at least 18 years old
  

• Valid drivers license with a clean driving record if applicable
  

• Must be able to pass a background check
  

• Must be able to pass a drug screening
  

• Ability to work full-time according to dealership business needs
  

If youre an experienced BDC Internet Sales or Automotive Sales professional ready to step into a leadership role wed like to hear from you.

Join Bill Luke Santan and become part of an automotive organization built on legacy stability relationships and growth.

Apply today and take the next step in your automotive career with Bill Luke Santan.