International Technical Sales Specialist

Novolex is a leading manufacturer of food beverage and specialty packaging that supports multiple industries including foodservice restaurant delivery and carryout food processing grocery and retail and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin paper molded fiber aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories 250 brands and over 39000 SKUs.

The Novolex sustainability vision is built upon three pillars: our products our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability helping us achieve our ambitious goals through our wide-ranging initiatives.

** 70-80% International Travel **

Job Duties/Responsibilities:

• Develop global equipment parts and service opportunities while providing the technical application support needed to secure orders support installations and sustain customer satisfaction after the sale.
• Identify develop and close international equipment sales opportunities in targeted industries geographies and strategic accounts where Evergreen a Novolex Brand products parts and service capabilities create measurable customer value.
• Serve as a combined sales and technical service resource by assessing customer processing packaging equipment service and aftermarket needs and proposing complete solutions that include equipment parts installation commissioning training and ongoing support.
• Develop demand in global markets through direct customer engagement personal presentations distributor/channel relationships technical evaluations and coordination with internal sales service engineering manufacturing and parts teams.
• Lead the customer through the buying process by identifying decision makers technical influencers purchasing requirements project timelines capital approval needs and post-sale service expectations.
• Ensure customer satisfaction from opportunity development through order fulfillment installation after-sales support troubleshooting and long-term account management.

Experience/Knowledge:

• 57 years of sales technical service engineering equipment manufacturing or related industry experience.
• Working knowledge of food dairy juice beverage primary packaging filling equipment and customer processing applications.
• Mechanical understanding of filling equipment installation commissioning troubleshooting preventive maintenance equipment modification and customer training requirements.
• Experience managing national key or international accounts and selling to multiple levels including users technical evaluators purchasing teams and executive decision-makers.
• Knowledge of hot fill cold fill ESL aseptic processing CIP sterilization sanitation principles and general GMP practices is preferred.
• Strong communication organization negotiation customer relationship and time-management skills; ability to work independently with limited supervision.
• Proficiency with Microsoft Office video meeting platforms mobile communications tools and international customer communication channels.
• Fluent written and spoken English required; additional language capability is a plus. Passport and ability to travel internationally are required.
• Requires 70%80% international travel including extended trips of three to four weeks depending on customer installation and market-development needs.
• Requires flexibility for meetings calls customer support and issue resolution across global time zones; not limited to standard business hours.
• Must be able to travel independently manage territory and travel plans and adjust schedules quickly based on customer or project needs.
• Requires close collaboration with sales service engineering manufacturing parts finance and channel partners to deliver a complete customer solution.
• May require hands-on technical support equipment assessment customer training troubleshooting assistance and participation in installation or commissioning activities.
• Must represent Evergreen a Novolex Brand professionally in global markets and maintain strong customer relationships before during and after the sale.

Key Position Challenges:

• Managing global customers across regions languages cultures time zones and extended international travel requirements while maintaining strong customer responsiveness.
• Developing and closing international equipment aftermarket parts and service opportunities in assigned global markets including new accounts with limited awareness of Evergreen a Novolex Brand.
• Navigating long sales cycles of two to five years from project discovery through installation commissioning and customer acceptance.
• Supporting technical service commissioning training troubleshooting and installation success while ensuring long-term customer satisfaction.
• Adapting to changing customer capital spending global economic conditions credit availability and competitive pressures.
• Maintaining accurate machine-opportunity forecasts to support inventory planning manufacturing alignment resource planning and revenue performance.
• Staying current on technical product lines applications customer processing needs competitive offerings and effective regional channel strategies with distributors agents and service partners.
• Managing expenses related to international travel customer visits technical support and regional channel development.

A reasonable estimate of the current range is $102800 - $171300 benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range individual pay is determined by job-related skills experience and relevant education or training. At Novolex it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match comprehensive medical dental and vision insurance flexible spending and health savings accounts paid vacation and sick days paid parental leave paid holidays and wellness program.

#LI-TM1 #INDSalaried

With safety as our top priority and a commitment to employee well-being an important focus we offer comprehensive and competitive benefits that include medical dental and vision insurance as well as a variety of other well-being resources focused on mental physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

At Novolex giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

We offer constant opportunities for advancement. From skills development to advanced education programs training and development programs and courses are available through MyLearning. Programs include company and industry training curricula support for formal education through the Tuition Reimbursement Program (Non-Union) and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices including but not limited to selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to age race color national origin sex pregnancy sexual orientation gender identity religion handicap or disability genetics citizenship status service member or veteran status or any other category protected by federal state or local law. Any individual who because of his or her disability needs an accommodation in connection with an aspect of the Companys application process should contact .

Formerly Pactiv Evergreen