Internal Service Advisor

Service Advisor

Join a Premier Automotive Team

Internal vehicle inspection and recondition

• Utilize Rapid Recon to facilitate the inspection and reconditioning process for vehicles that are requested by the used car department. Write Repair Orders for used car department requests for Inspection (CPO Value As-Is) facilitate process of inspection and coordinate with used car manager to determine any additional work that will be needed.
• Check for recalls on non-Audi pre-owned vehicles coordinate with appropriate manufacturers to have recalls completed.
• Coordinate with sublet vendors as needed: interior trim repair light body work etc.

Detail Board

• Write Repair orders for vehicles that have been processed through the detail department

Loaner Fleet Manager

• Manage loaner car fleet: add new loaners retire loaner as directed coordinate with Title Department to ensure loaners have assigned plates manage insurance updates to ensure all vehicles have updated insurance cards manage registration updates manage maintenance of vehicles in loaner fleet

Support for Customer Facing Service Roles

• Support service porter as needed: assist in parking vehicles washing cars dropping off vehicles to other dealers or vendors test-driving client vehicles shuttling clients etc.
• Support service advisors as needed: answer service phone calls and text messages schedule appointments call extended warranty companies etc.

Other Duties

• Note: other duties may be assigned by service manager or service director

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What Youll Do:

• Customer Experience & Communication
  • Provide a warm professional concierge-level greeting to every client
  • Listen actively to customer concerns and clearly explain service recommendations
  • Maintain consistent communication regarding repair status timelines and additional needs
  • Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
  • Accurately write repair orders reflecting customer concerns and technician findings
  • Collaborate with technicians and parts departments to ensure efficient workflow
  • Prepare precise cost estimates for repairs and maintenance services
  • Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
  • Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
  • Achieve service sales goals while maintaining transparency and trust
  • Promote dealership programs warranties and service packages

Qualifications:

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems maintenance and repair processes
• Exceptional communication and interpersonalskills
• Proficiency with dealership management systems (Xtime Dealertrack etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid drivers license with a clean driving record

Why Work Here

At Tom Wood Group youre more than an employeeyoure a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training career development and advancement opportunities. Our team thrives on collaboration integrity and a sincere desire to help others and were passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A company built on core values: Humbly Confident Passionately Driven Sincere Desire to Help Others and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check motor vehicle record review social security verification and drug screening. Tom Wood Group is an Equal Opportunity Employer.