Internal Communications & Knowledge Management Intern

General Information

Primary Location:Grand Rapids MI

Employee Status: Part-TimeHourly

Estimated Hours/Week: 20-25

About this position:

The Internal Communications and Knowledge Management Intern supports the development maintenance and promotion of LMCUs employee intranet ServiceNow Employee Center and knowledge base. This role helps ensure employees can easily find understand and use the information they need to do their jobs effectively.

The intern will assist with content development editing organization quality assurance employee communications campaign support and project coordination. This position offers practical experience in internal communications knowledge management digital content employee experience and cross-functional collaboration.

What youll do:

Employee Intranet and Knowledge Base

• Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base.

• Draft edit format and review knowledge articles for clarity accuracy usability and consistency.

• Help organize content metadata supporting documents and review schedules to identify outdated duplicate or missing content while supporting ongoing content audits.

• Test navigation links and search functionality while documenting improvement opportunities.

• Track content updates and support publishing archiving and governance processes.

Content Quality and Knowledge Support

• Apply established content accessibility formatting and writing standards to create clear employee-friendly information.

• Maintain knowledge management standards best practices templates examples and other supporting resources.

• Assist with content quality reviews and identify opportunities to improve consistency usability and employee self-service.

Knowledge Author and Content Owner Support

• Help create maintain and update templates checklists job aids FAQs quick-reference guides and training resources with reminders for article reviews content updates and knowledge cleanup activities as needed.

• Support onboarding and training by preparing materials coordinating sessions and maintaining an organized resource library of best practices examples and training materials.

• Respond to routine questions about templates formatting and article submission processes escalating questions involving policy governance compliance or content ownership.
• Gather examples of effective knowledge articles that can be shared with content contributors.

Employee Center Adoption and Promotion

• Draft Employee Center announcements tips feature highlights and educational content including short Did You Know messages presentations demonstrations FAQs and talking points that encourage employees to use the Employee Center as a primary source of information.
• Help maintain an editorial calendar for Employee Center news and adoption messages.
• Assist with user testing by completing assigned scenarios and documenting findings while collecting and organizing employee questions and feedback following launches or communication campaigns.

Internal Communications and Adoption

• Draft and edit employee emails intranet articles announcements FAQs and promotional content.

• Support communication campaigns editorial calendars Employee Center adoption efforts and employee engagement initiatives.

• Collect and organize employee feedback and assist with basic engagement adoption and content performance reporting.

Project and Administrative Support

• Attend meetings document action items and support project tracking.

• Maintain content calendars project documentation and shared resources.

• Assist with launches content migrations audits quality reviews and other team projects.

Other

• Adhere to and champion our core values of curious minds collaborative hearts and continuous excellence

• Must comply with applicable laws and regulations including but not limited to the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control.

What youll bring:

KNOWLEDGE AND SKILLS

• Strong writing editing proofreading organizational and communication skills.

• Strong attention to detail and commitment to accuracy.

• Ability to manage multiple priorities work independently and collaborate across teams.

• Interest in internal communications knowledge management digital content or employee experience.

EXPERIENCE

• Proficiency with Microsoft 365 applications; experience with SharePoint ServiceNow or content management systems is a plus.
• Hands-on experience with content management internal communications knowledge management or intranet administration preferred.

EDUCATION/CERTIFICATIONS/LICENSES

• College student at freshmen sophomore junior senior or master level status or a recent college graduate within the last 3 months.

• Major in Communications Public Relations Journalism Marketing English Business Information Management or a related field.

• 3.0 GPA or greater preferred.

Who we are:

Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.

Its about always doing whats best and right for our members - it guides everything we do. From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.

Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to P.O. Box 2848 Grand Rapids MI 49501-2848.

LMCU is an Equal Opportunity Employer