INTERNAL APPLICANTS ONLY – Order Department Manager (Hybrid)

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

Orders are the heartbeat of what we do and youll be the one keeping that heartbeat steady. As Order Department Manager youll lead the team that makes sure every educator school and family gets what they ordered accurately and on time. Youll set the pace remove the obstacles and build the kind of team that performs at its best when it matters most including our busiest seasons. 

A day on the job looks like this: 

• Lead develop and retain a team of order processing professionals setting clear expectations delivering timely coaching and performance feedback and building bench strength through cross-training and succession planning. 
• Own daily order operations: balance workload across queues prioritize state contract and portal orders align staffing to volume and keep processing and ship-date targets firmly in view. 
• Dig into order errors and billing disputes to find root causes not just fix symptoms. Partner with Accounting FICO and Tax to resolve complex issues and put corrective actions in place that stick. 
• Serve as the go-to escalation point for Sales Customer Service Quotes Distribution and IT when orders get complicated or at risk cutting through ambiguity and driving resolution. 
• Track team productivity quality and queue KPIs; translate the data into clear reports and actionable insights for senior leadership. 
• Keep SOPs current eliminate SAP workarounds and partner with IT on system improvements and testing to make operations cleaner and more reliable. 
• Plan and execute seasonal capacity recruiting onboarding and managing temporary staff during Back to School and Holiday peaks to protect service levels when volume spikes. 

Qualifications :

Got the skills and experience Heres what were looking for: 

Required:

• Associates degree or equivalent combination of education and work experience 
• 4 years of experience leading and developing teams in an order management operations or customer service environment 
• 5 years of hands-on experience in order processing or customer service operations 
• Demonstrated ability to manage staffing scheduling and workload planning in a high-volume deadline-driven setting 
• Experience resolving complex billing pricing or compliance issues across multiple departments 
• Proficiency with Microsoft Office (Word Excel Outlook) and working knowledge of SAP or a comparable ERP system 
• Ability to work a hybrid schedule based out of our Carson CA office 

Preferred: 

• Bachelors degree in Business Operations or a related field 
• Experience supporting seasonal volume spikes and managing temporary or contract staff 
• Familiarity with PCI compliance standards or contract order management (e.g. state or government contracts) 

What sets you apart: 

• You see patterns in the noise when errors cluster or disputes repeat youre already asking why and building a fix before anyone asks you to. 
• You keep teams grounded under pressure. When peak season hits and volume spikes your calm and your plan are what the team leans on. 
• You communicate across levels without friction whether youre presenting KPIs to leadership or working through a tricky escalation with Sales people leave the conversation clear on what happens next. 

Additional Information :

And heres our end of the bargain!

At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $82000-$86000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverageEPO PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefitschoose what you like ignore the rest
• On-site preschool for our employees children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dressand we really mean it

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.

Remote Work :

No

Employment Type :

Full-time