INTERNAL APPLICANTS ONLY Customer Support Group Coordinator (Hybrid)

In this role youll be the organized center of gravity for our Customer Support Groupthe person who keeps installation and service projects moving smoothly from start to finish. Youll coordinate internal teams and outside vendors keep project records and finances accurate arrange travel and resources and make sure everyone involved has the right information at the right time. Its a fast-paced wear-many-hats role for someone who loves bringing order to a lot of moving partsand your work helps get the products that support teachers families and children exactly where they need to be.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Help book and coordinate installation and service projects from start to finishtracking timelines and quality and flagging issues early so delivery stays smooth
• Coordinate internal labor and scheduling across multiple concurrent projects and arrange employee travel including flights hotels and rental cars
• Work with third-party vendors to arrange and book services and serve as a reliable day-to-day point of contact for labor teams and service providers
• Keep project records accurate and up to date in Salesforcelabor assignments service bookings and order detailsand reconcile orders as each project wraps
• Handle the numbers behind each project: process payroll mileage and expense reimbursements for the internal labor team reconcile vendor invoices and track expenses to help keep projects on budget
• Keep everyone in the loopshare employee updates on process training and project details coordinate cross-team meetings and write clear professional correspondence for internal and external partners

Qualifications :

Got the skills and experience Heres what were looking for:

Required

• High school diploma or equivalent
• 1 year of project or operations coordination experience
• 12 years of administrative or professional office experience ideally including customer service
• Strong administrative and organizational skills
• Proficient in Excel Word and Outlook
• Clear professional written and verbal communication

Preferred

• Knowledge of and SAP
• A college degree

What Sets You Apart

• Youre incredibly organized and stay calm under deadline pressure with a knack for juggling many moving parts at once
• You bring a strong sense of urgency and a genuine pitch-in-where-needed attitude
• You love helping people and take an egoless collaborative approach to getting great work done
• You catch the small details and solve everyday problems with sound practical judgment

Additional Information :

And heres our end of the bargain!

At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19-$23 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverageEPO PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefitschoose what you like ignore the rest
• On-site preschool for our employees children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dressand we really mean it

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.

Remote Work :

No

Employment Type :

Full-time