Intermittent Customer Service Assistant 1 ()
Job Location:
Columbus, OH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
77 South High Street 20th Floor
Columbus Ohio 43215
United States
The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
As the states chief regulator the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach education and customer-focused service.
Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate liquor banking securities firefighting construction and skilled trades and cannabis. Through exceptional compliance practices and oversight Commerce has a direct role in protecting Ohioans.
Making an IMPACT for the customer:
Inclusive
Motivated
Proactive
Accountable
Customer-Focused
Teamwork
For Information on Benefits please click here.
What Youll Do
The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner holding these funds for safekeeping and working aggressively to track down the rightful owner.
- Conducts search of hardcopy or computerized records
- Answers a multi-line telephone system (i.e. takes messages refers calls greets walk-in customers directs and/or registers customers; furnishes printed materials or claim forms.)
- Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/service
- Mails out correspondence and other information as necessary
- Performs as assigned daily importing printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed (e.g. maintains record of calls and inquiries received and handled)
This position is a temporary intermittent position and cannot exceed 1000 hours in a fiscal year.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section within the Ohio Department of Public Safety employees will automatically be reassigned to the Customer Services Assistant 2 64432 classification after serving 6 months as a Customer Service Assistant 1 64431.
Job Skills: Customer Service
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Required Experience:
Junior IC
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
