Integrations Operations Engineer

We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Seattle Washington D.C. Raleigh London and Amsterdam.

The Integrations Operations Engineering (IOE) team strengthens Plaids network with financial institutions by directly resolving integration issues to increase the reliability and quality of data and by building new integrations to grow our financial network.

We sit at the nexus of engineering a deep understanding of Plaids products and customers and direct financial-institution relationships: we write and ship the code that keeps connectivity healthy we use data to focus on the issues with the greatest customer impact and we work directly with data partners (the financial institutions and platforms themselves) to resolve the problems that cant be fixed from our side alone.

The team plays a mission-critical role in ensuring industry-leading connectivity so our customers can meet ever-expanding financial-services use cases and reach as many users as possible.

• Investigate and resolve the highest-impact integration issues by writing maintainable tested code and deploying it to production then monitor for regression or degradation after your changes ship.

• Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaids clients and users. Youll understand how that prioritization works be able to dig in and scope an individual issues impact more granularly when needed (which clients users and items are affected) and help improve the prioritization model over time.

• Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform by diagnosing packaging a clear reproducible case and driving the issue to resolution oftentimes working alongside our internal Data Partner Relationships (DPR) team.

• Apply mitigation techniques to keep integration traffic flowing spanning internal tooling and configuration changes and external outreach.

• Give and receive code review acting as owners of the integrations codebase .

• Handle escalations from other internal teams with appropriate prioritization and provide expert insight into how Plaid integrations work.

• Meet a best-effort SLA on Business-Critical issues where speed and clear communication matter most.

• Maintain the integrations issue backlog through triage and periodic auditing and continually improve the teams processes and tooling.

• Occasionally build new integrations with a new financial institution or platform when the impact justifies it.

• Rotate through the teams own integrations on-call to maintain uptime of Plaids integrations.

• 1.5 years in a highly technical role e.g. software engineering technical support engineering or a similar hands-on technical function.

• Experience developing web services and APIs or clients/integrations that interface with them.

• Strong troubleshooting/debugging instincts - you enjoy investigating complex issues youve never seen before and driving them to root cause.

• A customer-first attitude and strong sense of empathy - you instinctively ask how many customers does this affect and how badly before deciding what to do.

• An analytical data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize.

• Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner and advocate for a fix.

• A proven ability to identify and improve processes and increase efficiency.

• A track record of resolving a high volume of technical issues with both quality and speed.

• Familiarity or experience with TypeScript NodeJS SQL and/or Golang.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.

Required Experience:

IC