Integrated Operations (IO) Bridge Analyst Night Shift

Job Title: Integrated Operations (IO) Bridge Analyst - Night Shift

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect monitor and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information correlation or network incidents coordination with commercial and external Service Providers customer impact assessments coordination of maintenance ac vi es technical support report creation network lockdown support Incident /Problem Management support as well as providing some quality assurance and training duties.

Work hours - Panama (2 on 2 off 3 on 2 off 2 on 3 off) Shift work - 12 hour shifts 1800-0600

Position Responsibilities:
Maintains an Operations Bridge collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC) external agencies/customers and field units
Provides Situational Awareness support to the Customer to include updating reports passing down documenta on and master station logs monitoring chat rooms and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts service availability service capability Service Level Agreements (SLA) conformance and other service-related trends
Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of world national or local events (e.g. natural disasters civil unrest low intensity conflicts acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
Ability to conduct trend analysis and support analytical investigation as needed
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings charts and reports for the Customer to provide to Government leadership
Fill-in support for Shift Supervisors as needed
After hours support for Enterprise IT Maintenance Coordinator
Facilitates meetings coordinate briefing materials with customer
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc taskings from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance when requested by the Customer in support of defined duties
Provides coordination data collection and other support to the After Action Report process
Integrates ITIL best practices into existing documentation provides process improvement recommendations and assists in maintaining governance documentation
Demonstrates an understanding of commercial network services Wavelength SONET and Carrier Ethernet
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
Conducts initial assessment triage research and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents as necessary to product line application or system support specialists
Documents resolutions and updates self-help and staff knowledge bases.
Alerts management to recurring problems and patterns of problems

Required Qualifications:
An Active TS/SCI Clearance with Polygraph
Current Security or any DoD 8140 IAT certification
ITIL 4 Certification - or must obtain within 90 days
At least 5 years experience maintaining IT infrastructure and services in the Ecosystem or equivalent

Shall demonstrate an understanding of commercial network services wavelength SONET and carrier ethernet

Excellent written and verbal communications skills

Excellent customer service skills

Proficient writing skills

Experience drafting and briefing presentations and executive level reports

Must be able to review technical documentation and summaries information for executive level review

Working knowledge of network operations and IT services

Operational experience collaborating and directing resources supporting mission critical operations

Must be available for on-call support in the event of a COOP or crisis situation as directed by customer

This position is contingent on funding and may not be filled immediately. However this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is:

$67800 - 142200 USD