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Intake Specialist (4943-70)
Job Location:
Job Location:
Cincinnati, OH - USA
Yearly Salary:
USD 40000 - 45000
Yearly Salary:
Posted:
1 October 2026 (5 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Intake Specialist 1 (4943-70)
Full-time Classified Civil Service
Pay Range: $40000-$45000
Position Summary
The Intake Specialist 1 is the primary front desk operator and first point of contact for all veterans visitors and callers at HCVSC. This role answers incoming phone calls greets walk-in veterans creates and routes help desk tickets processes routine veteran information changes and ensures all requests are documented and assigned to the appropriate staff member. The Intake Specialist 1 also provides administrative support including mail processing document scanning filing and event check-in support.
Essential Duties and Responsibilities
- Greet walk-in veterans and visitors and determine the purpose of each visit.
- Answer the primary phone line using the office greeting and route or transfer calls appropriately.
- Create and route help desk tickets for calls and walk-ins assigning to the correct manager.
- Process routine veteran information changes (address phone email status).
- Provide administrative support including mail processing scanning and filing.
- Support event check-in operations as assigned.
Required Qualifications
- High school diploma or GED.
- One (1) or more years of experience in customer service reception administrative support or a public-facing role.
- Proficiency with basic computer applications (email web browsers Microsoft Office or Google Workspace).
- Strong verbal communication skills and professional telephone manner.
- Ability to multitask and manage competing demands in a busy office environment.
- Ability to handle sensitive personal information with discretion and confidentiality.
- Valid Ohio drivers license.
Preferred Qualifications (Wanted)
- Experience in a government nonprofit or veteran-serving organization.
- Familiarity with help desk or ticketing systems.
- Bilingual ability.
- Veteran of the Armed Forces of the United States (Ohio Revised Code 5901.07 preference applies).
Required Experience:
IC
About Company
Welcome to Hamilton County, Ohio – the home county of the Greater Cincinnati region. Like our namesake, Alexander Hamilton, we have a feisty spirit that has helped leave our indelible mark on America. You’ll see our strong Midwestern values- tough, hardworking, and polite- in the pe ... View more
