Intake & Marketing Coordinator

Tillmann Law Personal Injury Lawyers is looking for an exceptional Intake & Marketing Coordinator to join our growing Portland team. We help people rebuild their lives after serious injuries. Our commitment is to provide outstanding representation while treating every client with compassion respect and personal attention. Were seeking someone who combines the relationship-building skills of a great salesperson with the empathy of a client advocate and the organizational discipline of a strong coordinator.

This is not simply a receptionist or administrative position. You will play a direct role in the firms growth by helping prospective clients navigate the process of hiring our firm maintaining relationships and ensuring no opportunity falls through the cracks. If you enjoy connecting with people take ownership of your work and thrive in an environment where performance matters wed like to meet you.

Tillmann Law is a fast-growing Portland Oregon personal injury firm that helps injured people rebuild recover and return to the adventures that make life worth living. The firm takes on insurance companies that play games holds wrongdoers accountable and guides clients through some of the hardest moments of their lives. Tillmann Law is a mission-driven high-accountability team built on six core values: Justice Accountability Clients Adventure Teamwork and Growth. Expectations are clear ownership matters wins are shared and people who are curious coachable and driven are supported and challenged to grow. The firms vision is to become the #1 personal injury firm in the Northwest.

• Every prospective client who contacts Tillmann Law gets a fast warm professional response is followed consistently through intake and has the best possible chance of becoming a client because no viable lead is ever lost to a missed call a slow callback or a dropped follow-up.
• LeadDocket is clean and current and at any moment leadership can answer three questions: where our leads are coming from what is happening with every one of them and whether we are doing everything reasonably possible to convert the right prospects.
• The firms marketing runs on schedule reviews and testimonials grow steadily vendors deliver on time and the intake process is documented well enough to train the next intake hire as the firm scales.

Client Intake & Lead Conversion (Approximately 75%)

• Serve as the first point of contact for prospective clients contacting the firm by telephone website advertising or referral.
• Conduct thorough intake interviews gathering information about accidents injuries medical treatment and potential claims.
• Build trust and rapport with prospective clients many of whom are facing difficult circumstances.
• Explain the firms intake and retention process answer appropriate questions and address concerns about hiring an attorney.
• Follow up consistently with prospective clients who have not yet retained the firm.
• Prepare and send engagement agreements and assist clients through the signing process.
• Maintain detailed accurate records in the firms intake management system.
• Coordinate with attorneys regarding case evaluations and potential representation.
• Ensure newly retained clients are smoothly transitioned to the legal team.
• Track lead activity follow-up and intake performance to identify opportunities for improvement.

Marketing & Business Development (Approximately 25%)

• Coordinate assigned marketing initiatives with the firms management and outside marketing partners.
• Assist with social media content marketing campaigns and promotional materials.
• Help generate and manage client reviews and testimonials.
• Coordinate community events sponsorships and referral-source activities.
• Maintain accurate marketing databases and lead-source records.
• Assist with tracking marketing performance and campaign results.
• Help develop client communications and maintain relationships with former clients and referral sources.

• Approximately 5 years of experience in sales client intake business development or a similar client-facing position.
• Prior experience in a personal injury law firm or legal intake environment is preferred but not required.
• Proven ability to build relationships address concerns and convert qualified prospects into customers or clients.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience working with CRM or lead-management software.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Comfortable working in a performance-driven environment with measurable goals.
• Marketing social media or graphic design experience is a plus.

• Must be able to work fully onsite at the firms downtown Portland office (101 SW Main St Suite 1905) Monday through Friday during business hours.
• Must be able to spend extended periods on the phone and at a computer handling calls intake interviews data entry and reporting.
• Must be able to maintain reliable punctual attendance since this role provides continuous intake coverage.

• Compensation: Base salary incentive bonus
  • Base salary: $60K-$70K annual depending on experience
  • Incentive bonus: Up to $14000 annual based on performance
• Health coverage: 100% employer-paid health vision and dental insurance for the employee after 90 days.
• Retirement: 401(k) with a 3% employer match.
• Paid time off: Two weeks of accrued PTO after six months six company-observed holidays three floating holidays and sick leave in accordance with Oregon law.
• Commute: Paid garage parking or a $100 monthly transit benefit.
• Schedule: Full-time Monday through Friday 8:00 a.m. to 5:00 p.m. fully onsite.
• Growth: Work directly with the managing attorney and help build a scalable intake function at a fast-growing firm.

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Tillmann Law recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business.

If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to Already a Tillmann Law candidate Please connect directly with your recruiter to discuss this opportunity.

By submitting your application you acknowledge and agree that our talent team and authorized representatives may contact you regarding your application interview scheduling and employment opportunities via phone call text message (SMS) and email using the contact information you provide. Message and data rates may apply. You may opt out of text communications at any time by replying STOP.