Part-Time Client Services Coordinator

20 Hours per Week MondayFriday 9:00 AM1:00 PM $20/hour

Evolution Wellness is a growing outpatient mental health practice in Wilmington North Carolina. Were looking for a warm organized and dependable Part-Time Client Services Coordinator to join our administrative team.

This role helps keep the day-to-day client experience running smoothly by answering phones assisting clients with scheduling and routine administrative needs supporting our new-client intake process and helping ensure important follow-up doesnt fall through the cracks.

This is a great fit for someone who genuinely enjoys helping people communicates well on the phone stays organized and likes having a variety of responsibilities throughout the day.

What Youll Do

Client Services

• Answer incoming phone calls during assigned coverage times
• Assist established clients with scheduling and rescheduling
• Answer routine administrative questions
• Route messages and more complex concerns to the appropriate team member
• Provide a warm professional experience for clients and prospective clients

Intake Support

• Serve as backup for new-client inquiries
• Assist with scheduling new-client appointments when needed
• Help monitor completion of intake paperwork
• Assist with appointment reminders and location information
• Help ensure new clients are prepared for their first appointment
• Provide additional intake support when our Client Engagement Coordinator is unavailable

Communications & Referral Support

• Monitor our marketing email
• Monitor and respond appropriately to Instagram messages
• Route prospective-client inquiries promptly
• Complete routine referral follow-up with community partners
• Send referral communications through our digital fax system
• Document and track follow-up activity

Administrative Support

• Assist with routine scheduling and data-accuracy checks
• Maintain assigned administrative checklists
• Assist with special administrative projects
• Provide additional support when another administrative team member is out
• Cross-train in other basic administrative functions

Office Readiness

• Help keep the office welcoming and well stocked
• Monitor basic office and kitchen supplies
• Refill soap and paper products as needed
• Complete simple recurring facility tasks such as Keurig maintenance and scheduled air-filter changes
• Report maintenance concerns to leadership

You Might Be a Great Fit If You...

• Genuinely enjoy talking with and helping people
• Are warm personable and professional on the phone
• Are highly organized and dependable
• Follow through on tasks without needing frequent reminders
• Can keep track of multiple conversations and responsibilities
• Stay calm and helpful when someone is confused or frustrated
• Notice details and take initiative
• Are comfortable learning new technology
• Can shift between phone calls and administrative tasks without losing track of what needs to be done
• Work well independently while also being part of a collaborative team
• Handle confidential information professionally

Qualifications

• High school diploma or equivalent required
• 13 years of customer service medical office healthcare administrative scheduling hospitality or similar experience preferred
• Excellent verbal communication skills
• Strong organization and follow-through
• Comfortable communicating frequently by phone
• Comfortable learning new technology and systems

Healthcare or behavioral-health experience is a plus but not required.

Schedule

This is a consistent20-hour-per-week in-person position:

MondayFriday 9:00 AM1:00 PM

Why Evolution Wellness

Reaching out to a mental health practice isnt always easy. Our administrative team plays an important role in making that experience feel welcoming responsive and organized.

Youll join a supportive collaborative workplace receive training on our systems and processes and have the opportunity to make a meaningful contribution to both our clients and our team.

If youre someone who enjoys helping people likes keeping things organized and takes pride in being someone others can depend on wed love to hear from you.

Required Experience:

Junior IC