Intake Coordinator-OTP
Job Location:
Worcester, MA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking an Intake Coordinator to join our OTP Team.
What We Offer:
- Meaningful Impact Serve as the first point of contact for individuals seeking help guiding them toward the right level of care.
- Collaborative Environment Work closely with referral sources clinical staff and community partners to ensure smooth access to services.
- Supportive Team Culture Join a workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
- Growth Opportunities Build valuable experience in substance use treatment and care coordination within a mission-driven organization.
- Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
- Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Engage individuals seeking services obtaining intake information in a proficient and professional manner.
- Determine the most suitable service or Level of Care using ASAM Criteria.
- Communicate with referral sources and program staff in a timely professional manner.
- Verify client insurance and maintain accurate up-to-date charts.
- Identify safety or risk concerns and follow appropriate protocols including referral to BHN Crisis or emergency services when needed.
- Manage waitlists and callbacks to ensure timely admissions.
Who You Are:
- High School Diploma or GED required.
- SUD intake and insurance verification experience preferred.
- Knowledge of substance use disorder and mental health services.
- Excellent computer organizational and communication skills.
- Demonstrated cultural competence in working with diverse populations.
We Hire for HEART! Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills to a mission-driven team where your work truly matters wed love to hear from you.
Pay Range: $21.00-$24.00
Required Experience:
IC
About Company
BHN is a statewide behavioral health provider in Massachusetts helping people facing mental health, substance use, and developmental challenges live full lives.
