Insurance Technician 3 (IT 3 Non-Perm)

This recruitment will remain open until October 23 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on September 30 2026. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 3 (IT3 Non-Perm) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Heres why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity equity and inclusion:OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes.

About the Position

Are you a detail-oriented professional who enjoys solving problems researching complex questions and helping people navigate regulatory requirements Do you take pride in making thoughtful decisions communicating clearly and providing excellent customer service If so the Insurance Technician 3 role may be a great opportunity to put your skills to work protecting consumers and supporting the fair and efficient regulation of Washingtons insurance industry.

As an Insurance Technician 3 in the Producer Licensing Unit you will play an important role in the Office of the Insurance Commissioners mission to protect consumers the public interest and our states economy. You will review and evaluate insurance license applications research licensing issues determine whether applicants meet regulatory requirements and ensure licensing actions are accurate timely and consistent with state laws and regulations.

This position offers a dynamic mix of analysis research decision-making and customer service. You will work with applicants licensees insurers industry representatives consumers and other regulatory agencies providing authoritative guidance on licensing requirements and helping customers understand complex processes. You will also troubleshoot electronic licensing transactions investigate failed or denied transactions identify appropriate solutions and document your work in agency systems.

Were looking for someone who brings sound judgment strong attention to detail excellent communication skills and a commitment to customer service. The ideal candidate is curious organized adaptable and comfortable researching information interpreting regulations explaining complex requirements clearly and making fair well-informed decisions.

If you enjoy meaningful work solving problems and helping ensure that insurance professionals meet the requirements designed to protect the public this could be an excellent opportunity to make a difference.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3827.00 - $4980.00.

This is a non-permanent position with an anticipated end date of 3/31/2027 (6-month duration from start date).

Benefits & Perks

• Comprehensive benefits package: Health dental vision retirement paid leave (vacation sick etc.) and much more!
• Supportive work environment: We value diversity professional growth and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement Public Service Loan Forgiveness and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

The duties of the position include but are not limited to:

• Review and evaluate insurance license applications for individuals and business entities to determine completeness and compliance with applicable laws regulations and licensing requirements.
• Research complex licensing issues and use sound judgment to determine appropriate actions including issuing declining reinstating or referring applications for additional review.
• Provide authoritative guidance and technical assistance to applicants licensees insurers consumers and other stakeholders regarding licensing requirements processes examinations continuing education and licensure status.
• Analyze and resolve electronic licensing transactions submitted through the National Insurance Producer Registry (NIPR) researching failed or denied transactions and implementing appropriate corrective actions.
• Communicate clearly and professionally through telephone email written correspondence and occasional in-person interactions adapting information to a variety of audiences.
• Maintain accurate and confidential licensing records and document decisions actions and resolutions in agency systems.
• Identify opportunities to improve customer service and licensing processes by analyzing customer feedback and contributing to process updates training materials and program projects.
• Apply laws regulations policies and procedures fairly and consistently while demonstrating professionalism integrity accountability and a strong commitment to consumer protection.

Contact Us: For inquiries about this position and its full duties please contact us at and add the requisition number and the job name to the subject line of your email.

Required Qualifications:

One of the following:

1. Two (2) years as an Insurance Tech 1 including one (1) year of clerical and customer service experience.

- OR -

1. One (1) year as an Insurance Tech 2 including one (1) year of clerical and customer service experience.

- OR -

1. Four (4) years of clerical office support and/or customer service* experience in a position providing guidance to inquiries regarding professional processes procedures regulations or similar. Clerical and customer services experience includes duties such as answering multi-line phone calls greeting customers taking orders or responding to questions providing resolution to issues filing keeping electronic records data entry processing mail managing supply inventories monitoring emails managing schedules or calendars in an office setting.

AND

• Basic skill level in Word Excel and Outlook.

Preferred/Desired Qualifications:

• Intermediate or above skill level in Excel Word and Outlook.
• Associate degree or higher.
• Insurance related certification(s) and/or designation(s).
• Experience reviewing analyzing and evaluating professional licensing applications for compliance with the applicable statutes regulations policies processes and procedures.
• Experience researching analyzing and responding clearly and effectively to written or oral inquiries regarding professional licensing processes or statutory/regulatory compliance.
• Fluent verbal communication skills in Spanish Korean Russian Vietnamese Mandarin or Cantonese with the ability to score Advanced Mid skill level on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.

Academic Degree Equivalency Chart

*A degree in public administration social work public health business administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree wasawarded outside of the United States candidates must provide a credential evaluation report.

Ready to join us

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required

Supplemental Information:

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with IT32026-07958 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at .